A baseline experience for customer service representatives.The good thingsThey do try to make things easier for you: for around 5 out of 10 months, they managed to rig the schedule so that days off were consecutive. The training was enough for the job. They really meant it when they said most of us could pass and become full employees.
The challengesThe "nature" of the business is a challenge. We have to serve other countries like New Zealand or the US to profit. That means working night shifts. A full switch to dayshift or a salary increase would not be profitable. It will take 2 years or more for a significant salary increase as a CSR.