FIS
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    FIS
    (110 reviews)
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    Company Reviews

    Working at FIS

    3.9110 ratings in total
    5
    45
    4
    36
    3
    12
    2
    10
    1
    7
    91%
    Rate salary as high or average
    85%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(110 ratings)
    Career development
    3.8(110 ratings)
    Benefits & perks
    3.6(110 ratings)
    Management
    3.5(110 ratings)
    Working environment
    3.9(110 ratings)
    Diversity & equal opportunity
    1.0(2 ratings)
    Ratings for FIS are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 111 reviews sorted by most recent
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    5.0
    Senior Software Engineer
    Apr 2026
    Makati City Metro Manila1 to 2 years in the role, former employee
    Steady update and maintenance work.
    The good thingsCollegial atmosphere.
    The challengesIt depends on the Team Leader what your experience will be in a project or a bank.
    1.0
    Associate Senior Associate
    Mar 2026
    Makati City Metro Manila11 to 12 years in the role, former employee
    Enjoyable work and smooth WFH setup overshadowed by poor management and job insecurity.
    The good thingsI genuinely enjoyed the work itself and found it fulfilling. The work-from-home setup was smooth and efficient, making daily tasks easier to manage. Remote work also provided a healthier balance—less stress physically and financially, while allowing me to stay productive
    The challengesUnfortunately, the onsite setup presented significant hurdles. Travel time and costs were burdensome compared to the ease of working from home, which was both more productive and less draining. Job security was another major concern. The recent layoffs of seasoned employees, followed by the hiring of new staff from other locations, created uncertainty and frustration, undermining the sense of stability. Management style also detracted from the positives. Supervisors often engaged in power-tripping behavior, which eroded morale and overshadowed the otherwise enjoyable aspects of the job.
    2 people found this helpful
    1.0
    IT Professional
    Jan 2025
    Makati City Metro Manila3 to 4 years in the role, current employee
    Friendly advise look somewhere else.
    The good thingsTeammates and decent salary, WFH
    The challengesStressful work, no work life balance ever since restructure, system always has problems. Little benefits, micromanaging Manager.
    5 people found this helpful
    5.0
    Team leader
    Oct 2023
    Makati City Metro Manila9 to 10 years in the role, former employee
    Been working here for almost a decade!
    The good thingsBeen with FIS since 2014 and obviously, based on my tenure, I'm a satisfied employee of FIS. The people I worked with were all nice and helpful, esp my bosses. I'm so glad that this company helped me achieved my goal and direct me to the path I didn't know I fit in.
    The challengesWell, I think, it's also the people - the agents I would say. It's so challenging to manage the people but It's my job and I'm happy about it.
    2 people found this helpful
    5.0
    Customer service agent
    Oct 2023
    1 to 2 years in the role, former employee
    This company my teammates and management are so accommodating.friendly and generous
    The good thingsGenerous. Fun . Great culture.lots of perks and employee activities
    The challengesIf the system is down we are having hard time responding to customer inquiry
    2.0
    Call centre agent
    Sep 2023
    1 to 2 years in the role, current employee
    great people and a nice place
    The good thingsgreat supports to give the right amount of motivation
    The challengesirate customers and inconsistency
    5.0
    Training manager
    Apr 2023
    Manila City Metro Manila1 to 2 years in the role, former employee
    Greay company and culture
    The good thingsThings get done easily Creativity is nourished There’s not a lot of layers that it allows you to complete your task easily
    The challengesThe facility can be improved
    1.0
    csr
    Apr 2023
    not recommendable to work with
    The good thingssupportive coaches. met good friends too but that's all.
    The challengespoor management. low class clients they have
    1 person found this helpful
    4.0
    Customer representative
    Jan 2023
    Makati City Metro Manila1 to 2 years in the role, former employee
    An experience I will never forget. Live laugh learn.
    The good thingsThat we do have a close work support
    The challengesThey are starting to go back on-site
    2.0
    Analyst
    Jan 2023
    Meh. Its okay. Not the kind of company you’ll retire
    The good thingsPros: Some co workers
    The challengesCons: The management
    1 person found this helpful
    3.0
    Customer service representative
    Dec 2022
    Customer services resprensentative
    The good thingsI will like working there because i want to grow in my career so i believe working here i will be achieved my dreams
    The challengesStill to get in the company
    4.0
    Network Analyst Senior
    Nov 2022
    Good but not great. There are a lot of improvements to be made.
    The good thingsWork life balance is highly practice unlike my previous company. Salary is I think above average.
    The challengesIt's a big company but documentation is bad. Ticket management is bad too.
    1 person found this helpful
    5.0
    Human resource
    Oct 2022
    Makati City Metro Manila3 to 4 years in the role, current employee
    Empowering the Financial World
    The good thingsFocus on bridging process gaps to effectively serve our 3 Cs Build high performing and engaged teams Recognition, Health & Well-being Standardization of Philippines’ processes Keep abreast with the Labor Compliance standards and align it with the internal policies and procedures
    The challengesEnhance accountability for everything and stop staying in your silos / swim lanes Need to focus more on strategic areas of impact and value-added work
    4.0
    Customer service associate
    Jun 2022
    Makati City Metro Manila5 to 6 years in the role, former employee
    For 5 years of working with the company, I was a great experience.
    The good thingsGood working place and colleagues.
    The challengesTravel time and other amenities which is not offered to employees.
    1.0
    Csr
    Apr 2022
    1 to 2 years in the role, former employee
    Incompetent Management
    The good thingsThey are korenonto politics
    The challengesNothing Very Rasy Account
    4.0
    Customer service associate
    Mar 2022
    Worth it but still needs improvement in terms of benefits.
    The good thingsPleasant work environment, promotes a healthy relationship with management and colleagues
    The challengesManagement is really balanced and nature of work is somehow manageable and less stress.
    2.0
    Systems analyst
    Jan 2022
    Less than 1 year in the role, current employee
    Salary is okay but management is not.
    The good thingsSalary is okay, same goes well with benefits although there are benefits from other company which are more okay. Onshore management is super good. They share their knowledge and are patient with the unending questions.
    The challengesScorecard. Onshore is visible with what we are doing but the scorecard is being computed by the Manila, PH team. Computations are unjust since the leads do not have the full visibility on what we are doing.
    4.0
    Technical & helpdesk support
    Dec 2021
    Mandaluyong City Metro ManilaLess than 1 year in the role, current employee
    I wish they hired us as probationary employees.
    The good thingsIt was a fun experience. I learned a lot from my 6 months stay.
    The challengesI didn't have any experience with calls before. In my first company, I worked in the back office.
    5.0
    Spanish-English Bilingual Agent
    Nov 2021
    Makati City Metro Manila1 to 2 years in the role, former employee
    It was a great time working in FIS.
    The good thingsThe company was always fair, the salary was good and the people were all jovial and kind.
    The challengesThe smoking area was far from the actual work site so it took long to get there and that wasted minutes of my breaks.
    4.0
    Answer ir handle calls from customer abroad
    Oct 2021
    Naga City CebuLess than 1 year in the role, former employee
    The company was good and very strict because most of the account are in finance
    The good thingsThe salary and overtime are fair
    The challengesThe number of time when answering calls from the customer abroad.
    1.0
    Manager
    Oct 2021
    Manila City Metro Manila5 to 6 years in the role, former employee
    Once you're done they don't give a Dime bout you.
    The good thingssalary of of course. but payroll sucks. the dont give a S about you. Very unprofessional
    The challengesThe challenge is the management and incompetence
    5.0
    CSR
    Aug 2021
    Awesome and incomparable
    The good thingsThe camarraderie between co employees and the superiors are superb!
    The challengesThe distance and travel time I had to endure to reach work site is aweful considering the traffic situation here in the Philippines.
    4.0
    Customer Service Representative
    Jun 2021
    Cebu City CebuLess than 1 year in the role, current employee
    Good experience and friendly wisr
    The good thingsThe usual benefits and Perks
    The challengesMust handle the shifting schedule s
    5.0
    Call centre agents
    May 2021
    Really values trainings and ongoing learnings for the employees.
    The good thingsThis company teaches me so many things for me to be able to help the customers.
    The challengesIrate customers is one of the challenges because I'm in a telco account.
    4.0
    Customer service
    Apr 2021
    Makati City Metro ManilaLess than 1 year in the role, former employee
    They are good 😊😊 kind and can help all new dreamers
    The good thingsTheres a lot good people. And the invironment is really nice
    The challengesHmmm there sleeping quarters. Had a time. So i can sleep straight even the locker
    4.0
    Software engineer
    Apr 2021
    Makati City Metro Manila1 to 2 years in the role, current employee
    Good place to work, friendly staff.
    The good thingsOne of the top paying company
    The challengesYou don't have a say in Project Assignment. They will put you anywhere
    3.0
    Customer service associate
    Apr 2021
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    If you are a beginner, don't start here
    The good thingsUnfortunately, this company is my first choice of experience. However, it was not a good choice for a beginner like me. Naturally, it is given that the salary will be low as expected for no experience, but it is enough. They also provided complete equipment for work-from-home setting and I can say that they are really prepared; desktop and Wi-Fi. Working environment is great although in a WFH setting, you wouldn't be able to actually be with your workmates. But it's okay, they're all friendly and good people but it just depends sometimes.
    The challengesTraining period is not enough to master the content of the account. I can say that the account for me is toxic maybe because it's my first time and talking to customers is not easy due to lack of mastery on the account content. It also took me months before I received my backpay so it's important to consider constant follow ups. Strict compliance. I didn't really experience the benefits especially the hire bonus even if you ask them regarding that, they won't give you anything. I don't blame the company and the account for having a stressful work, but make sure you are well-developed to face this kind of account and I HIGHLY DON'T RECOMMEND this for beginners.
    1.0
    Customer service
    Mar 2021
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    toxic work experience
    The good thingswfh, salary, nothing more, that's it
    The challengesstressful, no strong support, not knowledgeable support
    2.0
    Customer Service
    Sep 2020
    Less than 1 year in the role, current employee
    Even the TL's don't know what is service that the company provides
    The good thingsTemporary work from home setup
    The challenges*Colleagues *Delayed payslip and salary *Salary not specified properly *Poor coordination with the managers *Team Leaders cant even answer the questions of their team *Lack of training *Since the account is new to the company, they can't handle it properly. Again, managers and Tl's when asked about the "product knowledge" they can't even answer. *Poor system tools Note: THEY DID NOT EVEN GAVE ME MY LAST PAY
    5.0
    CSR
    Aug 2020
    It's a really great company.
    The good thingsAverage salary Great environment Will learn so many things from your co employee and also from your tl and om
    The challengesSprint is a telco account so yeah, most challenging part is to be familiarize to the tools
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