Enfrausa Solutions, Inc.
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    Enfrausa Solutions, Inc.
    (310 reviews)
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    Company Reviews

    Working at Enfrausa Solutions, Inc.

    4.5310 ratings in total
    5
    229
    4
    40
    3
    23
    2
    9
    1
    9
    99%
    Rate salary as high or average
    93%
    Employees recommend this employer to friends
    Work/Life balance
    4.4(310 ratings)
    Career development
    4.2(310 ratings)
    Benefits & perks
    4.0(310 ratings)
    Management
    4.1(310 ratings)
    Working environment
    4.3(310 ratings)
    Diversity & equal opportunity
    4.3(16 ratings)
    Ratings for Enfrausa Solutions, Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 310 reviews sorted by most recent
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    1.0
    CSR
    Nov 2025
    Pasig City Metro ManilaLess than 1 year in the role, former employee
    Small company with poor consideration for employees, especially during bad weather.
    The good thingsUseless... I am not enjoyed
    The challengesNo need improvement..
    4.0
    Collections Officer
    Nov 2024
    Pasig City Metro Manilacurrent employee
    Great Opportunities and happy working environment
    The good thingsGreat Opportunities
    The challengesNo sleeping quarters and No dependent
    3 people found this helpful
    5.0
    Manager
    Nov 2024
    Ortigas Pasig City Metro Manila
    Good Working Experience
    The good thingsGood Company with good opportunity
    The challengesLack of Facilities and Equipment
    2 people found this helpful
    5.0
    Accounts Executive
    Nov 2024
    Ortigas Pasig City Metro Manila1 to 2 years in the role, current employee
    All of the people are kind and they always give you opportunities.
    The good thingsApproachable environment.
    The challengesNone of what I have experience
    2 people found this helpful
    5.0
    Account Executive
    Nov 2024
    Ortigas Pasig City Metro Manila
    Everything is working well
    The good thingsThey care for employees especially in times of natural disasters and when you are medically in distress
    The challengesOnly challenge was I wasn't offered the work from home job but it still is worth the travel going to work.
    6 people found this helpful
    5.0
    Account Executive
    Nov 2024
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Good starting point since the account is not toxic as other BPO.
    The good thingsThe different account that has here is not toxic as an ordinary BPO. Has a higher salary offer. There is an account that offers WFH setup.
    The challengesNeed to improve the EPS (Earned points system)
    6 people found this helpful
    4.0
    Customer Service Representative
    Nov 2024
    Pasig City Metro ManilaLess than 1 year in the role, current employee
    laid back place to work
    The good thingsno shouting from workforce, KPI if there is, is very attainable. Cozy home-like environment. Friendly co-workers and management folks.
    The challengesWalking from MRT station to ofc takes 15 mins
    1 person found this helpful
    4.0
    Data Entry Role
    Nov 2024
    Ortigas Pasig City Metro Manila
    Working at EnfraUSA is enjoyable. EnfraUSA is the place to apply if you are looking for a company that will give you peace of mind.
    The good thingsCoworkers are amiable and the workplace is healthy. Sat-Sun is the designated rest day. The business provides a work-from-home option.
    The challengesNo sleeping quarters.
    6 people found this helpful
    5.0
    Maintenance
    Nov 2024
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Over- all experience is very nice. approved!!!
    The good thingsThe environment is non-toxic, with very friendly people. Colleagues show mutual respect for one another.
    The challengesNo sleeping quarters
    7 people found this helpful
    5.0
    Marketing Department
    Nov 2024
    Pasig City Metro Manila
    It's fun!
    The good thingsIt's fun to work at Enfra. The employees are professional and very welcoming up to the utility personnel. My favorite is ate Maria. She is very nice. The working environment is very positive. You'll look forward to going to work each day. You'll surely enjoy your stay here. Come, join us!
    The challengesChallenges are subjective, but I guess, the challenge for me is the elevator just like any other BPO office building naman, diba? But it's tolerable as they are fixing it already.
    7 people found this helpful
    5.0
    Information Analyst
    Nov 2024
    Ortigas Pasig City Metro Manila7 to 8 years in the role, current employee
    I am working here for almost 8 years now and I can see my self with Enfa for a very long time.
    The good thingsMy Job always gives me intellectual challenges.A job that interests me and inspires me to learn. My colleague are all supportive and Enfra is a diverse community where you can have your own idendity.
    The challengesLearning new things are always a challenge but it can always improve confidence, productivity, and performance.
    7 people found this helpful
    4.0
    Senior Associate
    Nov 2024
    Ortigas Pasig City Metro Manila3 to 4 years in the role, current employee
    Overall, the beginning of the experience was quite a wild journey which will be a lot better and a lot more stable once you get used to it as long as you do your job properly.
    The good thingsYou will have a work life balance as we have a fixed schedule in our account, workplace is comfortable enough to focus on your task, and a much easier task to handle in comparison with other BPO company's job descriptions, in addition to a lot of new things to learn being provided with task more than what the account itself can provide.
    The challengesA lot of changes in the system may happen from time to time so adaptability and flexibility is one of the key factors that is a must.
    6 people found this helpful
    5.0
    Account Executive
    Nov 2024
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, current employee
    I'm having a good time working here!
    The good thingsThere are many things I love about this company. Number one is that you can file a leave easily, no excuses and a lot of reason, just state your leave, they'll approve it. The working environment is also welcoming. I'm having a harmonious relationship with my bosses and colleagues. The attrition rate is low and many employees are tenured so you know that a lot of employees are staying here for long.
    The challengesNone so far. I'm enjoying my stay here as of the moment.
    6 people found this helpful
    5.0
    Account Executive
    Nov 2024
    Pasig City Metro Manila5 to 6 years in the role, current employee
    EnfraUSA is by far the best BPO company I've worked to
    The good thingsOverall, the people and the working environment made me stay up until today. I've been working here since 2019. The account I'm handling is easy compare to the different account than the other BPOs are offering. The pay is always on time.
    The challengesMinor issues but it doesn't affect my work.
    6 people found this helpful
    4.0
    Accounts Executive
    Nov 2024
    Ortigas Pasig City Metro Manila
    Not your typical call center / BPO company.
    The good thingsI love how the work environment and management is very inviting.
    The challengesThe only challenge I am having is the travel from our home to the office since I was not offered a WFH setup job but it still is worth it.
    6 people found this helpful
    1.0
    Creatives
    Aug 2024
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
    Very Strict Company, No papers to sign if your going to be a regular employee and kick you out easily!
    The good thingsGood officemates and collegues
    The challengesCCTV everywhere in your head each staffs. Strict Timer when you are going to CR and breaks.
    1 person found this helpful
    1.0
    Account executive
    Jan 2023
    Ortigas Pasig City Metro Manila3 to 4 years in the role, former employee
    Poor Management Low Baller
    The good thingssalary is always paid on time, payslip are sent email
    The challengeslow quality in management, no care in employees
    2 people found this helpful
    5.0
    Account executive
    Jan 2023
    Mandaluyong City Metro Manila1 to 2 years in the role, current employee
    Working with great clients and coworkers
    The good thingsworking with the clients allows for good training. the clients are very involved and helpful. growth with enfra and the client is very available.
    The challengesnothing so far - hope to stay
    4 people found this helpful
    1.0
    CSR
    Nov 2022
    EPS is insane, they need to improve it.
    The good thingsOn-time salary. However, no payslip. hahaha
    The challengesManagement doesn`t care. They`re lackadaisical in addressing employees' concerns.
    3 people found this helpful
    1.0
    CSR
    Nov 2022
    3 to 4 years in the role, former employee
    Management is TERRIBLE!
    The good thingsFinally, they installed ACs.
    The challengesEPS is a big NO-NO. They need to improve it. NO salary increase, kahit lumuhod kapa.
    4 people found this helpful
    5.0
    Account executive
    Nov 2022
    3 to 4 years in the role, current employee
    Company Review - EnfraUSA
    The good thingsEnfrausa is good at supporting its employees. Very hands on from application process, account endorsement, training and even when you start working on your account.
    The challengesDue to inflation rate, Salary increase please :)
    4 people found this helpful
    5.0
    CSR
    Nov 2022
    Ortigas Pasig City Metro Manila5 to 6 years in the role, current employee
    Working with Enfrausa
    The good thingsThe people are friendly and we treat each other as a family. I love that I can work in a non stressful environment.
    The challengesI have few but nothing significant.
    4 people found this helpful
    5.0
    Executive
    Nov 2022
    Pasig City Metro Manila3 to 4 years in the role, current employee
    Stable and easy Accounts
    The good thingsThe company is stable and has stable accounts as well. Pay is okay and always on time.
    The challengesSo far, I haven't experience any issues with the 4years of my employment with EnfraUSA/
    3 people found this helpful
    5.0
    Account executive
    Nov 2022
    3 to 4 years in the role, current employee
    Easy account, NO SURVEY
    The good thingsWorking here is a privilege. You got a change to work and having social life balance at the same time. Task is not that hard but you must focus with the quality.
    The challengeslate payslip. no sleeping lounge
    4 people found this helpful
    5.0
    Account executive
    Nov 2022
    3 to 4 years in the role, former employee
    Great Place To Work with stable Clients
    The good thingsStable clients and good management.
    The challengesNone that I know of.
    4 people found this helpful
    5.0
    Customer associate
    Nov 2022
    3 to 4 years in the role, current employee
    Promotes work-life balance
    The good thingsWe treat our teammate as family
    The challengesI do not find any overall.
    4 people found this helpful
    5.0
    Information Analyst
    Nov 2022
    3 to 4 years in the role, current employee
    Great company with great people!
    The good thingsThey will help you hone your skills
    The challengesEvery company has different challenges, But as long as you do your work diligently, working could be fun
    5 people found this helpful
    5.0
    IMC
    Nov 2022
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    GREAT WORK ENVIRONMENT
    The good thingsAwesome People, Perks, Competitive compensation, Company Culture and Fairness.
    The challengesLocation if you are living far.
    4 people found this helpful
    3.0
    Information analyst
    Nov 2022
    Pasig City Metro ManilaLess than 1 year in the role, current employee
    Good working environment
    The good thingsGood compensation and benefits
    The challengesneed to install more aircon
    1 person found this helpful
    4.0
    Account executive- Csr- Its more on Multitasking recieving and sending help to small and medium enterprise
    Nov 2022
    Pasig City Metro ManilaLess than 1 year in the role, current employee
    Has a Good Environment. Office is not big but it feels like home.
    The good thingsHappy Environment. People are approachable and you will fell so welcome.
    The challengesNo Coffee, No Tissue . You need to bring your owns stuff.
    2 people found this helpful
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