EastWest BPO
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    EastWest BPO
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    1.0
    Customer Service Role
    Mar 2026
    Makati City Metro Manila1 to 2 years in the role, former employee
    Every day we have a very heavy workload and no work-life balance.
    The good thingsEvery day we have a very heavy workload and no work-life balance. We are required to work 1–2 hours of overtime daily, and even on holidays we are still required to work. We work six days a week, leaving us with no time for ourselves. Despite all the workload, the pay is not enough to compensate for the amount of work we do.
    The challengesThe system and the management should be change
    1.0
    Customer Care and Retention Operator
    Apr 2024
    San Fernando PampangaLess than 1 year in the role, former employee
    Bad experience
    The good thingsIts the friends that I got into
    The challengesEven if you are sending the proper documentations from the hospital they will still give you a warning and asked you to go to work
    5.0
    Support
    Mar 2017
    5 to 6 years in the role, current employee
    Try here and you'll be surprised
    The good thingsThe culture is great less pressure but lots of learning opportunities.
    The challengesWell, there's no perfect company. Overall, the company is great.
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    Reviews by location
    Makati City Metro ManilaSan Fernando Pampanga