Experience WiseThe good thingsI worked as a IT support, and was promoted 2 times already.The technologies being use is either top of the line or up to date. Good Working Environment. A chance to grow. As for an agent the working schedule is very ideal and the projects are merely plain and simple survey. You don't need to sell anything or do a tech support or other support.
The challengesThe Challenges would be the unavoidable differences in race, In Foreigner vs Filipino's. But its not that significant but still a game changer. We cannot help but compare to other BPO's who celebrate lavish event's. Sometimes even Filipino's are the ones looking down on you...