Very Stressful environmentThe good thingsThey give high compensation so it attracts more great travel consultants or csr to apply. This is the company where you can earn more as long as you reach the PIP.
The challengesThe changes in the process are every week and it is not very healthy. Customer service should stay as customer service and should not do any Sales to attract customers. To get a high Salary you have to reach the following 0 QA mistakes, 100% survey, 100% CES and 80% for tenured and 70% for newbies. It is very tiring as you need to stay more hours to reach the target and not all customers would like to proceed and give you feedback. I hate as well that the Director never acknowledges the effort so we can prove ourselves. Well, money matters anyway