CTC BPO Inc.
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    CTC BPO Inc.
    (25 reviews)
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    Company Reviews

    Working at CTC BPO Inc.

    4.825 ratings in total
    5
    19
    4
    6
    3
    0
    2
    0
    1
    0
    92%
    Rate salary as high or average
    100%
    Employees recommend this employer to friends
    Work/Life balance
    4.4(25 ratings)
    Career development
    4.2(25 ratings)
    Benefits & perks
    4.6(25 ratings)
    Management
    4.4(25 ratings)
    Working environment
    4.7(25 ratings)
    Diversity & equal opportunity
    5.0(1 ratings)
    Ratings for CTC BPO Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 26 reviews sorted by most recent
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    1.0
    IT MSP
    Nov 2025
    Cebu City Cebu5 to 6 years in the role, former employee
    nothing's good here. not recommended
    The good thingsThe IT setup on site is mixed with agents in production, creating a stressful and inefficient work environment. This company is a low-ball employer with excessive and unnecessary micromanagement. Although they promote a family-oriented culture, requests for a work-from-home arrangement are repeatedly denied—often with inconsistent explanations, such as claiming the client does not approve, even when the client has already given approval. Overall, this workplace is not recommended.
    The challengesThe IT setup on site is mixed with agents in production, creating a stressful and inefficient work environment. This company is a low-ball employer with excessive and unnecessary micromanagement. Although they promote a family-oriented culture, requests for a work-from-home arrangement are repeatedly denied—often with inconsistent explanations, such as claiming the client does not approve, even when the client has already given approval. Overall, this workplace is not recommended.
    5.0
    Techical Support Engineer - Tier 1
    Jul 2024
    General Santos City South Cotabato
    Since they accepted me even though I don't have experience and my course is not related to their field, I can say that this company is really beneficial to everyone who would like to have career growth.
    The good thingsThe company has been instrumental in expanding my knowledge as a technical support.
    The challengesEvery call may be a challenge. It will test your critical thinking skills in resolving every issue they have.
    5.0
    IT technical support
    Apr 2023
    Great experience and new knowledge acquired
    The good thingsFamily-oriented with work-life balance
    The challengesSalary is average but we have free-meal :)
    4.0
    PC Technician
    Sep 2022
    Mandaue City Cebu3 to 4 years in the role, former employee
    Great company culture but average salary
    The good thingsThe culture is fantastic and the employees treat each other like family.
    The challengesBase salary is unfortunately low. Bonuses can help but as with any bonus it can be taken away.
    5.0
    Noc engineer
    Dec 2021
    Excellent working environment
    The good thingsFree meal and excellent workplace. The company always gives importance to their employee and always there with open hands.
    The challengesI started here with no experience but the company was always there to help me with anything I'm struggling with.
    5.0
    Technical support engineer
    May 2021
    Cebu City CebuLess than 1 year in the role, former employee
    Great for Fresh graduates
    The good things-Highly qualified trainers -Administration really helps employees -Free food and snacks -Sleeping/Lounge area -Gym
    The challengesWas assigned on a relatively new account as a tech engineer that has support for a small number businesses in Europe, some of them does not speak English very well.
    5.0
    Team leader
    Jan 2021
    Cebu Central Visayas9 to 10 years in the role, current employee
    This is the best BPO company I've known.
    The good thingsIt's a family oriented company and the management really cares about the employees.
    The challengesEvery work has a challenge but it's not about the company. Like the nature of our job. The callcenter agents are expected to work mostly at night but sometimes it's tiring.
    5.0
    Audit- non ops
    Jun 2020
    5 to 6 years in the role
    Awesome benefits for its employee
    The good thingsWhat I really like in this company were the benefits. When you're employed here, you will have the chance to experience the free food and snacks, as well as the beverages. The boss were also generous, from the performance incentives to the salary increase, anniversary bonus, thank you gift, night differential, attendance bonus monthly and quarterly attendance bonus. If you have children, you can also enroll them to their scholarship program. Every summer outing and year end party are always extravagant care of the company itself. This company is a must try.
    The challengesI could say none. The company takes good care of its people.
    5.0
    Team Leader
    Jun 2020
    5 to 6 years in the role, former employee
    I used to be a custoner service and a team leader in this company.
    The good thingsThe management is very kind and generous. They value and recognize their employees' effort too. I would always suggest to my friends who are looking for a job.
    The challengesWork schedule but that didn't affect my performance though.
    4.0
    Call centre agent
    May 2020
    Less than 1 year in the role, former employee
    It is more than I expected
    The good thingsThe coworkers were welcoming and somewhat helpful and the support for any help is to be commended.
    The challengesThe unexpected responsibilities for the chosen position that the employee would get are to get ready for.
    5.0
    Network Operation Center Support
    Apr 2020
    Awesome working and family environment
    The good thingsGood people and working environment. They are known for their technical expertise.
    The challengesStill working in the company but did not see any challenges while working. Your colleagues, your leads and the management will always help you and will initiate the hel.
    4.0
    Technical support
    Feb 2020
    3 to 4 years in the role, current employee
    Technically challenging but fun in its own way.
    The good thingsLearning technical skills that helps my daily life in this modern era. Fun people to work with. Free meals!
    The challengesWorking on a scope you are not paid for. I mean, we have a motto at work that says "go the extra mile" which we take at heart but sometimes, we get to work on a job that we are not familiar with that could jeopardize our work/relation to the hotel.
    5.0
    Technical support engineer
    Feb 2020
    1 to 2 years in the role, former employee
    It's a great company!
    The good thingsThe free meal and the working environment PLUS the people around.
    The challengesSchedule changes but it's okay since that's one of the things that's on the contract.
    5.0
    IT technician
    Jan 2020
    Good Environment
    The good thingsbonuses, free meals beverages, allowances and many more
    The challengesfast pace environment, management
    5.0
    Technical support engineer
    Jul 2019
    3 to 4 years in the role, former employee
    Don't get intimidated by the technical accounts here. It's fun and rewarding!
    The good thingsI'll do this chronologically, based on my experience here. Training was great. They have trainers who really are qualified and know what they're doing. You'll learn a lot about networks and troubleshooting while also enhancing your communication skills. The accounts are relatively easy and most are very generous with their spiffs and bonuses. Career development is also not a problem since you can climb the ranks even if you don't want to be a TL or QA yet, since they have higher tiers for agents. The company itself is very generous. They give out surprise monetary bonuses when the company revenue is high, and they don't lack any benefits. They even have a savings and retirement plan. One of the most generous when it comes to annual salary appraisal. Plus, free meal and snacks at the pantry daily.
    The challengesNo company is perfect so there are still challenges here. Since the accounts are relatively small, changes and new updates are constant and may surprise you. Some accounts may be very busy or queuing on some months. Some common work politics can still be detected here but not as rampant as other companies I've been with. Lastly, the starting salary for everyone is the same as they don't buy your experience whatsoever, however it does gradually go up as you complete several training and also as you stay along with the company.
    5.0
    PC Technician
    Nov 2018
    current employee
    Great people and great management
    The good thingsGreat people and great management very friendly invironment
    The challengesmore socialization times for employees and team
    5.0
    TSE 2
    Aug 2018
    5 to 6 years in the role, current employee
    PROUD CTC EMPLOYEE
    The good thingsfree meal, snacks,coffee,milk,milo and powdered juice fruits are always available very nice HR staff availability of gym equipments the owners are very hands on with the company we have sports teams - basketball , volleyball and badminton health insurance
    The challengessalary during the first two months is low and there is excessive training despite that the trainers are always there to provide coaching and answer your inquiries on the things that you don't understand
    5.0
    Customer care service
    May 2018
    Very accomodating
    The good thingsVery approachable leaders and management , friendly environment and family-oriented ,there's a lot of good benefits such as unlimited snacks beverage, panit canton and noodles, free meal , medicine and eye subsidy and insurance. There's a gym and sleeping lounge where girls and boys separated.
    The challengesThey want to keep their employees as much they can do. They will look for ways on how they can help their employees to enhance their skills and knowledge. They are open-minded to all suggestions of the employees to make the company last and bigger.
    4.0
    Noc engineer
    Mar 2018
    Friendly Superiors (most of them) and open door policy
    The good thingsFree meal unlimited beverages (milk, juice, coffee) snacks (noodles, bread (wheat and regular), mayo and peanut butter family oriented open door policy (you can directly talk to the owner/president and vice president) good technical training dress code (casual), can wear slippers and shorts on weekends bonuses friendly environment (though a little hard if you are still starting) Reviewed by: Ethan CTC BPO NOC
    The challenges-too many accounts , very few agents handling the account because the management says it overstaff (Really?) -politics (i guess present to all companies) Reviewed by: Ethan CTC BPO NOC
    5.0
    Technical Support Engineer
    Oct 2017
    Best BPO company ever. Family-oriented and takes good care of the employees
    The good thingsFREE MEAL. You can save money. Can wear slippers and shorts during weekend. Family-oriented and the owner will mingle with the employees
    The challengesNone so far
    5.0
    CSR II
    Jul 2017
    Great
    The good thingsThe kindest employer ever.
    The challengesI'm just tired of working at night.
    5.0
    Level 2 Tech Support
    May 2017
    1 to 2 years in the role, current employee
    Family oriented company
    The good thingsEmployer knows how to value their employees.
    The challengesChallenge is you need to be flexible because they might be transferring you to a different account.
    4.0
    Web developer
    Jul 2015
    Adapted well enough
    The good thingsThe company focuses on being family-oriented. There's free lunch and snacks for employees. Summer outing with family as well as year-end party is done annually. Attendance bonus is given if you have no tardiness or leaves other than planned vacations approved beforehand.
    The challengesNo sufficient quality/appropriate hardware used for application. Also lacks data backup in case of problems. Pay for overtime work is rarely given/allowed yet expected to finish tasks even at tight schedules.
    4.0
    Cuatomer service
    Jul 2015
    Less than 1 year in the role, former employee
    My working experienced
    The good thingsI love the company, it's family oriented company but they have small salary. The benefits are okay.
    The challengesShifting shced. Work at night sleep in the morning
    5.0
    Team leader
    Jun 2015
    9 to 10 years in the role, current employee
    I am in good hands with CallTek!!!
    The good thingsCompany's motto is to \"Work for it with Fun, Always!\" Core values are Team Work, Mutual Respect, Desire for Excellence, Open mindedness, Initiative & Creativity. CallTek is a very family oriented company. Each employees enjoyed all the company benefits: Free meal, daily fruit subsidy, unlimited snacks, rice & transpo allowance, life insurance, retirement plans/savings, bonuses & a lot more to say.
    The challengesFamily-oriented environment is always placed in our hearts as employees. We want to grow & profit along with our customers with diligence too.
    5.0
    call center agent
    Jun 2015
    Less than 1 year in the role, former employee
    great place to work
    The good thingswe are one family
    The challengesmeeting the monthly quotas
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    Reviews by location
    Cebu City CebuGeneral Santos City South CotabatoMandaue City Cebu