Conduent
    (286 reviews)

    Company Reviews

    Working at Conduent

    3.9286 ratings in total
    5
    116
    4
    81
    3
    47
    2
    19
    1
    23
    81%
    Rate salary as high or average
    80%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(285 ratings)
    Career development
    3.7(285 ratings)
    Benefits & perks
    3.3(285 ratings)
    Management
    3.5(285 ratings)
    Working environment
    4.1(285 ratings)
    Diversity & equal opportunity
    4.2(15 ratings)
    Ratings for Conduent are shared as-is from employees in line with our community guidelines

    reviews

    Showing 32 reviews for Pasay City Metro Manila
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    5.0
    Customer Experience Associate
    Apr 2026
    Pasay City Metro Manila1 to 2 years in the role, former employee
    good culture of people, lower pay than your average BPO, slow promotion but giving a task is fast.
    The good thingsDepending on account, my account was newbie friendly and easy to grasp. The Supervisors are lenient to their subordinates. Commute is accessible.
    The challengesConsidering the workload of the account, the pay is lower than average but justified. Promotion is slow but the allocation of task is fast.
    5.0
    Customer Experience Specialist
    Mar 2026
    Pasay City Metro Manila1 to 2 years in the role, former employee
    My own experience was really great far from what I experienced with TU Imus
    The good thingsGreat management and company benefits
    The challengesThe offboarding process
    4.0
    Customer Service Representative
    Dec 2025
    Pasay City Metro Manila1 to 2 years in the role, current employee
    Always have a back up plan.
    The good thingsPRO'S working in Conduent as of Dec. 2025. See details below. 1. Company location is advantage for Cavite residents. 2. Shuttle service from MOA to PITX. 3. Financial assistance via SAVI App. 4. Annual salary increase based on your performance. 5. Seldom salary dispute. 6. Resident Doctor and Nurse is always available. 7. Sleeping Quarter. 8. SL and VL cash conversion.
    The challengesCON's working in Conduent as of Dec. 2025. See details below. 1. Required OT - team lost hours, due to after call auxes, tardiness, and absences, etc. 2. NO Retirement Plan. NO Company Profit Sharing. NO 14th month pay. 3. Office Politics in terms of promotion, WFH, and vacation leave, even if you're a consistent top performer. 4. NO Incentive Program for every perfect 10 CSAT score you get. 5. CSAT driven account. 6. HMO after 3 months upon hiring. 7. False promises of additional allowance when you reach T4 level. 8. Once you apply SME, NO salary increase. Just increase of workload. 9. FINAL PAY takes time to release. You need to have at least 2-3 months of emergency fund. 10. NO company sponsored summer party and year end party. 11. Shift Bid for team schedule. 12. NO work and life balance. 13. NO exchange gifts during Christmas. NO Christmas Basket. 14. NO attendance bonus. 15. NO internet allowance for WFH.
    4 people found this helpful
    5.0
    Customer Experience Associate I
    Nov 2025
    Pasay City Metro Manila1 to 2 years in the role, former employee
    I loved the company, however the account I handled is very unreal.
    The good thingsThe Office is very nice, the team lead and support are very approachable and hardworking
    The challengesThe only issue I got with Conduent, is my account. The salary of 14k per Month is not enough, given that I work for full time. Maybe the account was not very difficult, however the pay is unbearable. If ever there is a change, I will still apply with Conduent.
    3 people found this helpful
    5.0
    Customer Service Representative
    Aug 2025
    Mall of Asia Pasay City Metro Manila6 to 7 years in the role, former employee
    I am grateful for the growth and opportunites i had with the company, though challenges like low salary and limited training support were areas that made the experience more difficult.
    The good thingsThis is my first ever BPO company experience. They accepted me without any bpo experiwnce. I am grateful for the oppotunities i had during my time with the company. I was able to grow both professionally and personally. TL's in my account are friendly and accomodating, they're not perfect but atleast they are doing thier best. Recommended for fresh grad and shifters as well. They have my big respect. Thank you CONDUENT!!
    The challengesChallenges that i believe could be improve in the future is the salary, more structured and consistent training, incentives made it difficult to feel fully supported and motivated at times, please recognize your employees as well even in thier smaller wins.
    1 person found this helpful
    1.0
    Agent
    Jun 2025
    Pasay City Metro Manila2 to 3 years in the role, former employee
    management performancePostive is the WFH set up and the HMO Negative is the company is metrics driven, regardless of the effort you've shown if you got a negative review, that's too bad for you. The management also tend to micro manage and it would be best if they hire a management team who is experience and knowledgeable. Zero tolerance for the lower ranks so be careful.
    7 people found this helpful
    5.0
    Customer Experience Associate II
    May 2025
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    A really good company for newbies.
    The good thingsWorking environment, fair incentives and compensation
    The challengesThere is nothing that I do not like about the company
    1 person found this helpful
    4.0
    Accounts Associate III
    Jan 2025
    Pasay City Metro Manila1 to 2 years in the role, former employee
    Hybrid is a must in this kind of work
    The good thingsMy time at Conduent has been fantastic! I spent a year onsite and another year in a hybrid setup, which was super convenient. The work environment was positive, with great colleagues and no toxic vibes, allowing me to stay productive and enjoy my work.
    The challengesThe main challenge at work is meeting deadlines before the system cut-off at month-end. Other than that, everything runs smoothly, and I have no major concerns.
    4.0
    Senior IT Operations Analyst - Problem Management
    Jan 2025
    Mall of Asia Pasay City Metro Manila7 to 8 years in the role, current employee
    Easy work environment, but become limiting for prolonged employment.
    The good thingsGood, solid work environment with a very easy athmosphere.
    The challengesLimited, non-competitive annual compensation.
    4.0
    Transaction Processing Associate
    Sep 2024
    Pasay City Metro Manila1 to 2 years in the role, former employee
    Learned to prioritize self over everything.
    The good thingsWell organized recruitment process and benefits.
    The challengesManagement and transition from one role to another. Doing two roles at the same time.
    1 person found this helpful
    5.0
    Claims Specialist
    May 2024
    Pasay City Metro Manila3 to 4 years in the role, former employee
    A good start for those who have no experience.
    The good thingsWorkplace and work environment is satisfactory.
    The challengesThe accounts are very hard for first timers.
    5.0
    Transaction Processing Associate
    May 2024
    Mall of Asia Pasay City Metro Manila
    Happy yet bitter experience.
    The good thingsGood environment as a whole.
    The challengesManagement is not that good with lower level employees.
    1 person found this helpful
    4.0
    Customer Service Associate
    Apr 2024
    Mall of Asia Pasay City Metro Manila
    One of the good company to start your career inside the BPO industry.
    The good thingsA BPO company that will give you a great opportunity in starting your career in BPO industry.
    The challengesIt depends on how a person handles every challenges but I experienced a shifting schedule every week and a mandatory overtime everyday on a specific account.
    1 person found this helpful
    2.0
    Customer Service Associate
    Nov 2023
    Pasay City Metro Manila1 to 2 years in the role
    I'm thankful because this was my very first BPO job & I was able to get an experience BUT the salary is too small for the work that I need to do. I waa able to get promoted but it was just an apprenticeship & the environment was SO TOXIC & SO DEMANDING! They even pressure u to finish the work with such a little time? Mind u there was no any SALARY INCREASE for this & I still have to take calls. So basically I had to do more work!!! And oh gosh HR are the worst! Getting your final pay is insane.
    The good thingsI was able to find genuine and real friends as well as my Pre-Service Trainer was the best!
    The challengeseverything else was stressfull hahaha
    10 people found this helpful
    4.0
    Customer Service Representative
    Sep 2023
    Pasay City Metro Manila1 to 2 years in the role, former employee
    Great place to start your career
    The good thingsThis is my first BPO job and as a customer service representative. Conduent honed my skills to be equipped in handling customers and they helped nurture my other skills as well.
    The challengesYou have to always be on time for everything.
    5.0
    IT Operation Europe Team - IT Service Deliver Manager
    Jun 2023
    Pasay City Metro Manila1 to 2 years in the role, current employee
    This is a nice company.
    The good thingsLuckily my head Manager is nice.
    The challengesKinda a far really, I am old, if a bit younger and with a car to travel this is a perfect company. Expense wise, food inside is cheaper and the place is clean and neat.
    1 person found this helpful
    5.0
    CSR
    Apr 2023
    Pasay City Metro ManilaLess than 1 year in the role, current employee
    The work environment is supperb
    The good thingsAwesome work mates and credible Team Leader
    The challengesI don’t have any problem about the company as of the moment
    5.0
    Customer Experience Associate I
    Dec 2022
    Pasay City Metro Manila1 to 2 years in the role, former employee
    Best for starters/entry level. They accept fresh grad.
    The good thingsThey respect your time and you can work anytime as long as you are able to finish 8hrs of work per shift.
    The challengesThe salary. I believe it must increase.
    5.0
    Supervisor
    Nov 2022
    Pasay City Metro Manila7 to 8 years in the role, current employee
    Accounting experiences in Conduent
    The good thingsWorking Environment and management. They will support you and help you learn. I stayed in the company for 7 years with this very reason.
    The challengesSalary. Still not par with other company. However, if you want to start / build your career, I recommend Conduent.
    4.0
    Customer Care Associate (non-voice)
    Apr 2022
    Pasay City Metro Manila3 to 4 years in the role, former employee
    Great company for non-voice accounts
    The good thingsGreat facility and work environment. Team Managers and Operations Manager are always approachable and respectful.
    The challengesSome changes are not properly communicated, LOB wise. Filing leaves takes time to get approved. Yearly increase is non-existent unless you got promoted or start handling additional work.
    1 person found this helpful
    3.0
    Chat support
    Jan 2022
    Pasay City Metro Manila1 to 2 years in the role, current employee
    Not so recommendable.
    The good thingsGood for welcoming freshers. Friendly Environment, Management. Team mates Average salary
    The challengesDisputing salary are sometimes not being entertained. Filing of Leaves No annual increase, delayed monthly performance allowance. CR
    2.0
    Team lead
    Dec 2021
    Pasay City Metro Manila5 to 6 years in the role, former employee
    Final pay process is worst
    The good thingsIt is near in your home and accessible
    The challengesNo work life balance. Salary not competitive. Worst process of final pay
    1 person found this helpful
    4.0
    CSA II
    Oct 2021
    Pasay City Metro Manila1 to 2 years in the role, current employee
    Good place and people to work with
    The good thingsCompany is supportive and sensitive with the needs of their employees
    The challengesTalking to HR people since it is pandemic and we are not allowed to go the site and they don't have phone numbers to call or even social media
    5.0
    Customer Experience Associate 1
    Mar 2021
    Pasay City Metro Manila1 to 2 years in the role, former employee
    Great place to work. Family like relationship with everyone
    The good thingsGreat place to work such as the atmosphere and the family like relationship with everyone
    The challengesNo challenges on this company.
    1 person found this helpful
    4.0
    Benefits Administration Services Associate II
    Feb 2021
    Pasay City Metro Manila7 to 8 years in the role, current employee
    A payroll, health and welfare and COBRA trained Rep
    The good thingsThe working environment and the biweekly pay schedule
    The challengesWorking for almost 8 years, i can say theres none so far!
    4.0
    CSR
    Feb 2021
    Pasay City Metro Manila1 to 2 years in the role, former employee
    TRAINING AND WORKING IN CONDUENT IS NICE
    The good thingsHOSPITALITY SUPERVISORS ARE NICE AND WILL ANSWER ALL QUESTIONS FAIR SHARE OF BREAK TIMES STRICT RULES TO BE FOLLOWED BIG LOUNGE TO MINGLE WITH OTHER CO-WORKERS
    The challengesTHEY MAY HAVE TIME TO FIX SOME FACILITIES LIKE LIGHTS, DESKS, CHAIRS, AIR-CONDITIONERS ARE SOMETIMES HOT AND LOW IN TEMPERATURE
    5.0
    Benefits Administration Service Associate
    Jan 2021
    Pasay City Metro ManilaLess than 1 year in the role, current employee
    Great First Job Experience
    The good thingsEnvironment is not toxic.
    The challengesTransportation during pandemic
    5.0
    Customer service
    Jan 2021
    Pasay City Metro Manila1 to 2 years in the role, current employee
    Greta Experience in my first job
    The good thingsThey take care of the employees
    The challengesHandling the Environment and the Account
    5.0
    Accounting associate
    Jan 2021
    Pasay City Metro Manila1 to 2 years in the role, current employee
    Work atmosphere are great ....
    The good thingsworking in conduent is good and nice is a good start of learning ,i wish to be back if i have any chances working again.thanks
    The challengestoo many challenging factor i experience in the company but its great learning experience my skill in accounting been sharpen my communication skills too.
    3.0
    Customer care associate
    Feb 2018
    Mall of Asia Pasay City Metro Manila1 to 2 years in the role, former employee
    Good working enviorment
    The good thingsThey gave a opportunity for a employee to excel in their job that is based on the KPI's of a employee. They are giving good training and other needs of the employee on how to give a good quality of customer service.
    The challengesThe challenges while working in this company is first, dealing with the difficult customers, second working with the co-workers and other employee of the company. You need to adjust on their working environment by means of meeting the required performance average every week and every month.
    1 person found this helpful
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