Company Reviews

    Working at Bill Gosling Outsourcing - Philippines

    3.718 ratings in total
    5
    9
    4
    2
    3
    2
    2
    3
    1
    2
    84%
    Rate salary as high or average
    72%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(18 ratings)
    Career development
    3.6(18 ratings)
    Benefits & perks
    3.4(18 ratings)
    Management
    3.3(18 ratings)
    Working environment
    3.8(18 ratings)
    Diversity & equal opportunity
    3.4(5 ratings)
    Ratings for Bill Gosling Outsourcing - Philippines are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 18 reviews sorted by most recent
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    most recent
    4.0
    Customer Service Role
    Aug 2025
    Tanza CaviteLess than 1 year in the role, former employee
    Very good work experience.
    The good thingsGood and friendly workmates and good work place.
    The challengesNone because all stuff is very friendly and nice.
    3.0
    Bilingual QA
    Jan 2025
    Taguig City Metro Manila5 to 6 years in the role, former employee
    Newbie friendly. Stepping stone. Easy accounts.
    The good thingsIt's the first company that accepted me as a Bilingual but No BPO experience yet they made me feel that I matter and gives me the chance to contribute my skills at my best capacity. Enjoyed working with my team coz' they're friendly and helpful.
    The challengesAble to handle their accounts but some of our superiors are too pressured to attain a goal that's hard to maintain even without the client's approval to do that. Became micromanagement. Hoping to upgrade their equipments to avoid delayed workloads. Low pay for Bilinguals.
    5.0
    Clerk
    Jan 2025
    Antipolo City Rizal9 to 10 years in the role, current employee
    Pagod Pero Kailangan Sumikap para sa pamilya
    The good thingsMabigyan ng magandang tarabho po
    The challengesLahat gawin para Maka ahon sa buhay po
    1 person found this helpful
    1.0
    Customer Service Representative
    Aug 2024
    Taguig City Metro Manila
    For the newbies, prepare for the worst.
    The good thingsTenured agents will help you when it comes to process.
    The challengesPoor management, disputes, lack of transparency when it comes to computation (e.g taxes, benefits and etc) and scorecards to be eligible for the incentives and micromanagement
    9 people found this helpful
    2.0
    Support Role
    May 2024
    Taguig City Metro Manila7 to 8 years in the role, former employee
    Having been with Bill Gosling Outsourcing for quite some time, I've noticed a significant shift from better to worse.
    The good thingsFriendly Vibes: Everyone's nice and welcoming, so you'll feel right at home. Cool Activities: They've got fun stuff happening all the time, like team events and projects.
    The challenges Having been with Bill Gosling Outsourcing for quite some time, I've noticed a significant shift from better to worse. Opportunities for advancement have dwindled, making it increasingly challenging to progress within the company. Moreover, our pay and benefits, once competitive, have fallen below market standards, especially considering the local cost of living. Communication with management has deteriorated, leaving employees feeling unheard and undervalued. Promotions often seem arbitrary, with less-qualified individuals sometimes favored over more deserving candidates. Additionally, there's been a noticeable increase in micromanagement, eroding trust and autonomy in certain departments. While Bill Gosling Outsourcing was once a great place to work, these changes have made it less fulfilling and rewarding for employees.
    3 people found this helpful
    2.0
    ----
    Apr 2022
    Poor management overall
    The good thingsCoworkers, being in a team
    The challengesManagement not open to changes, no growth Managers/leaders not qualified for the role
    3 people found this helpful
    5.0
    Payment Department and CSR
    Feb 2022
    Less than 1 year in the role, current employee
    Great company for everyone
    The good thingsHaving work life balance and most of the head understand their employee.
    The challengesAs of now, I don't see any problem or face any challenges in this company since I'm only new hire.
    5.0
    Customer services
    May 2021
    Less than 1 year in the role, former employee
    Enjoy work as a customer service associate
    The good thingsOn time release of salary
    The challengesNo difficulties encountered
    5.0
    Customer representative
    Sep 2020
    Less than 1 year in the role, former employee
    The ambiance and the staff are well accommodating. Most of my colleagues are well professionals. You will feel really at home and welcome as a part of their family.
    The good thingsThey will welcome you as a family and will not let you feel you are different.
    The challengesI think the challenge that I experienced is not about the company maybe its about the account at first its really a full challenge for me.
    1 person found this helpful
    5.0
    Collection specialist
    Aug 2020
    Less than 1 year in the role
    This company helps me a lot especially with my professional growth
    The good thingsThis company has friendly and comfortable working environment, they are willing to teach you and guide you professionally.
    The challengesThe challenges here is that the difficulty of work and handling costumer with different culture so that you have to adjust and be patient towards them.
    3.0
    Collections officer
    Aug 2020
    Less than 1 year in the role, former employee
    Average Company to work with
    The good thingsIncentives befroe but not sure to present
    The challengesKey performance indicators change from time to time
    2.0
    Customer service representative
    Sep 2019
    Less than 1 year in the role, former employee
    Good for freshers, but expect WORST
    The good thingsThey have a lot of engagement activities. They never had any issues with their payroll process, never had any major delays with the salary. Some people are nice and friendly!
    The challengesToo much politics in the Management in a way that you can't trust even the Leader. People who stay here are only those who know how to play the game. If you want to hear gossips everyday, then join this company. They dont know the meaning of CONFIDENTIAL. Lastly, they dont give incentives on time! Lol
    6 people found this helpful
    5.0
    Windows systems administrator
    Feb 2019
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, current employee
    Provide Systems Support across the Infra
    The good thingsProvide Systems Support across the Infra
    The challengesProvide Systems Support across the Infra
    1 person found this helpful
    1.0
    Collections agent
    May 2018
    Less than 1 year in the role, former employee
    Think again
    The good thingsFellow colleages and trainers
    The challengesEnvironment, people, the task and how they grade you
    4 people found this helpful
    5.0
    Collections specialist
    Apr 2017
    Further, Together
    The good thingsPeople are friendly and easy get along with
    The challengesi cant say negative things about the company, they've been so good to me
    2 people found this helpful
    4.0
    Collections agent
    Mar 2017
    1 to 2 years in the role, current employee
    It was nice to work in this company.
    The good thingsTrainers here are very cheerful and and lively.
    The challengesI think one of the most challenging part of being employed here is you'll encounter irate customers from time to time.
    5.0
    Administrative Assistant
    Jan 2017
    1 to 2 years in the role, former employee
    Good working environment
    The good thingsYou don't feel like you are working. You are actually enjoying the job.
    The challengesNone
    2 people found this helpful
    5.0
    Collections officer
    Oct 2016
    Less than 1 year in the role, former employee
    Such a great experience being a part of the company
    The good thingsVery accomodating staffs
    The challengesSome stupid people you met on the floor
    1 person found this helpful
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