Receive and manage customer complaints
Receive and manage customer complaints
4d ago
4d ago
Atome
(59 reviews)
Company Profile
Company overview
Industry
Banking & Credit
Company size
101-1,000
Primary location
1605, 16F, The Centerpoint, Julia Vargas Avenue. Cor. Garnet Road.,Ortigas Center, San Antonio, Pasig, Metro Manila, Philippines, 1605
Atome is a brand of Neuroncredit Financing Company, Inc., a Financial Technology company that is working to advance financial inclusion for each and every Filipino.Through the use of data-driven, human-centered technologies, Atome is building solutions that democratize access to financial services; financial services which can help provide people with a sense of ease and security and a path towards upward mobility.Neuroncredit Financing Company, Inc is a subsidiary of Advance.AI, which aims to utilize Artificial Intelligence for the benefit of human society. Advance.AI is currently present in China, Indonesia, the Philippines, Singapore, and Vietnam.
Jobs at Atome
Based on your search activityLead the onboarding and training of newly hired Credit Risk Analysts across assigned Markets and Products.
Lead the onboarding and training of newly hired Credit Risk Analysts across assigned Markets and Products.
11d ago
11d ago
Reviews overview
4.459 ratings in total
5
35
4
16
3
6
2
1
1
1
95%
90%
What’s it like working at Atome?
AI summary of recent reviews
Employees value the compensation and benefits at Atome, including good salaries and excellent healthcare. The work-life balance is highly rated with hybrid arrangements and flexible schedules. The supportive environment, good management, and plentiful training opportunities help employees develop their skills, whilst career growth prospects include fast promotions and advancement opportunities.
However, there are some potential challenges, such as the pressure of meeting targets and KPIs with changing monthly goals. As a startup, the fast-paced environment requires quick adaptation to changes. Some employees have noted that the HR department could improve responsiveness, and those in customer-facing roles may encounter challenging client interactions.
Recent reviews
5.0
Accountant Specialist
May 2026Quezon City Metro ManilaLess than 1 year in the role, former employee
Developed strong communication and customer handling skills in a fast-paced work environment.
The good thingsWhat I enjoyed most in my previous job was communicating with customers and helping them resolve their payment concerns. I also enjoyed learning how to manage accounts, improve my communication skills, and work in a fast-paced environment. The experience helped me become more patient, responsible, and confident in handling different situations professionally.
The challengesOne area I would like to improve is gaining more experience and confidence in handling different customer situations and improving my technical and computer skills further. I am also eager to continue learning new skills that can help me grow professionally and become more effective in the workplace.
1.0
Collections Analyst
Mar 2025Makati City Metro Manila1 to 2 years in the role, current employee
Bad culture and people
The good thingsHybrid work arrangement
The challengesHuman Resources Department especially the current Head. Lacks sense of urgency. Complaints of employees are not given action immediately. Employees need to seek help from DOLE so we can be noticed. No typical HR engagement activities.
4.0
Account officer
Jan 20229 to 10 years in the role, former employee
To enjoy ang explore my experience in one company
The good thingsFor experience... And enjoy with my company
The challengesHow to solve the problem
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