as a former healthcare advocate, I always prioritize all the members' concerns and empathize at the same time.The good thingsenhance my confidence especially, in how to interact with other people as well as to communicate.
The challengesduring my experience in the BPO industry, it was very challenging to deal with it. there are different people and different teams but we have the same goals at the same time. the real challenge in our job is how to deal with our caller in how to handle it.