247.ai
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    247.ai
    (183 reviews)
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    Company Reviews

    Working at 247.ai

    4.2183 ratings in total
    5
    102
    4
    40
    3
    25
    2
    4
    1
    12
    88%
    Rate salary as high or average
    83%
    Employees recommend this employer to friends
    Work/Life balance
    4.1(183 ratings)
    Career development
    3.7(182 ratings)
    Benefits & perks
    3.9(183 ratings)
    Management
    3.8(183 ratings)
    Working environment
    4.1(183 ratings)
    Diversity & equal opportunity
    3.7(7 ratings)
    Ratings for 247.ai are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 183 reviews sorted by most recent
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    1.0
    Customer Service Representative
    Mar 2026
    Mandaluyong City Metro Manila1 to 2 years in the role, former employee
    I don't recommend the 247.ai site in Cybergate.
    The good thingsI enjoy the activities that they have for every important events
    The challengesThe Senior Team leader is biased and prefer to micromanage the agents
    1.0
    Data Network Supervisor
    Nov 2025
    Mandaluyong City Metro ManilaLess than 1 year in the role, former employee
    The local management of Philippine team is very toxic
    The good thingsFlexible time Lot of perks
    The challengesToxic IT Management No work life balance
    1 person found this helpful
    5.0
    Customer Service Representative
    Aug 2025
    Mandaluyong City Metro ManilaLess than 1 year in the role, former employee
    great company to work
    The good thingsthey are accommodating
    The challengesThe challenge for being part of the company was to answer call or and a lot of calls to accommodate each every single day
    3.0
    Customer Service Representative
    Feb 2025
    Mandaluyong City Metro Manila1 to 2 years in the role, former employee
    the processes and how they work inside productions are not likely professional
    The good thingshealthy environment and approachable higher ups
    The challengesthe processes and how they work inside productions are not likely professional
    1.0
    Customer Service Role
    Jan 2025
    Taguig City Metro Manila
    Apply at your own risk.
    The good thingsNone. None. None None. None. None. None. None. None.
    The challengesThey have this auto-reject mindset to reject any applicant who lives outside Metro Manila, applicants with out any relatives residing in Metro Manila and etc. They are quite "choosy" for people residing in provinces so apply at your own risk.
    3 people found this helpful
    4.0
    Customer Service Ambassador
    Jan 2025
    Mandaluyong City Metro ManilaLess than 1 year in the role, former employee
    Working at [24]7.ai was a rewarding experience where I honed my multitasking, problem-solving, and customer service skills while navigating high-pressure situations and dynamic client demands.
    The good thingsWorking with [24]7.ai was a rewarding experience that enhanced my customer service, communication, and problem-solving skills. The dynamic environment and supportive team fostered growth and kept me motivated, while ongoing training ensured professional development and success.
    The challengesAt [24]7.ai, I faced challenges such as managing high volumes of customer inquiries, resolving complex issues under tight deadlines, and adapting to ever-changing client expectations. Balancing productivity with maintaining excellent service quality required strong multitasking and problem-solving skills, which ultimately helped me grow professionally.
    4.0
    Customer Service Representative
    Mar 2024
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
    I was part of the seasonal account that on the first month there's few calls following month its non-stop queue but with great team it was a fun experience that would hone your communication skills.
    The good thingsManagement highly approachable.
    The challengesHigh workload and Average pay.
    4.0
    Expert
    Sep 2023
    Less than 1 year in the role, current employee
    Good place to work but could be better!
    The good thingsEngagement: Open Mic weekly, Monthly referral events with games and food, Quarterly events, Account anniversaries celebrated, Client visits with employee engagement, Yearly company outing for ALL with payable family members to join, Health Benefits with payable family members portion /vaccination, South Star Drug salary deduction grocery orders delivered, Site Clinic & Doctors, Grand Year End Party! Great Place To Work with some improvements needed ;-)
    The challengesThe recruitment process is very easy and the training days are relaxed but you have to be adaptable to lot of changes and be fast learner to adapt to the production floor challenges due to the training made easy.
    4.0
    Customer service representative
    Aug 2023
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    I had a lot of talking to different people everyday though it is understable that it can be stressful sometimes.
    The good thingsI was able to be acquainted to different people of different backgrounds. My superiors were great.
    The challengesPerhaps the quality of their equipments. It was not functional sometimes and it did a lot of trouble for me.
    5.0
    Customer care
    Jun 2023
    Mandaluyong City Metro Manila1 to 2 years in the role, former employee
    Awesome experience +
    The good thingsHaving a great leader at work and friendly environment, also they offer a competitive salary, a great place to work.
    The challengesa benefits of vacation leave
    5.0
    Customer service representative
    Jun 2023
    Mandaluyong City Metro Manila5 to 6 years in the role, current employee
    The best experience so far because of the company culture.
    The good thingsI enjoyed everything on this company since this is my first bpo company.
    The challengesThere's nothing I didn't enjoy working here.
    5.0
    IT technical support
    Apr 2023
    Great Employer. Will work here again.
    The good thingsWill apply here again if will be given a chance
    The challengesthe proximity. it is too far from where we are living
    5.0
    Customer Service Representative
    Feb 2023
    Very Good Management
    The good thingsEmployer did well with regards on compensation
    The challengesOnly 1 pantry on the building
    5.0
    Recruitment Specialist
    Jan 2023
    Mandaluyong City Metro ManilaLess than 1 year in the role, former employee
    It's so nice to work in this company
    The good thingsThe people and the management superb. It's the best place to work at.
    The challengesSo far there is none since I was offered a work from home set up.
    2.0
    Customer service representative
    Jan 2023
    1 to 2 years in the role, former employee
    Stressful -- not a pro employees, with the for 2 years but no salary raise
    The good thingsJust the workers that I have work with in the same position
    The challengesSelling is the most hard part. We were in a billing team but forced to sell
    5.0
    Walmart
    Dec 2022
    Less than 1 year in the role, former employee
    awesome working at the company
    The good thingsthey give positive energy especially from other employees. the way they treat each other it is like a family, you will feel welcome every time you come to the office, well that is my experience from the company. thank you 24/7 for the wonderful experience ever.
    The challengeswe do our job to make our customers to be satisfy with our way being good customer service agent its just they just do not understand the rule that we are following especially even though we provide our solutions or we follow the tips from our team leaders to make it right its just that they will still in favor to the customers even though we know that the situation is the customer is wrong so some employees are not happy with that.
    4.0
    Customer service
    Nov 2022
    Less than 1 year in the role, former employee
    A company with good management.
    The good thingsSalary and benefits at that time, management, easy account, awesome ops manager.
    The challengesNo challenges were encountered except for downsizing of agents due to it's a seasonal account and they prioritized maintaining those who are handling the account for at least a year.
    1.0
    Call agent
    Nov 2022
    Well the management itself, like the TL's, SME's, even the QA's does what you call (power tripping).
    The good thingsFriends? Maybe, average salary, hmo benefit
    The challengesPower trip, bad management, other agents are too insecure. You really need to review your company especially in GUADALUPE
    5.0
    TSR/CSR/BILLING&SALES
    Sep 2022
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Great place great people and Best Leaders and Bosses.
    The good thingsPeople, environment, events, promotions, opportunities, giveaways, friendliness and cooperative.
    The challengesI'd say none. Everything abiut my experience is worth it. Leaders are down to earth but couraging.
    4.0
    Customer service agent
    Aug 2022
    1 to 2 years in the role, current employee
    Experience and agent benefits wise.
    The good thingsI was able to experience being a floor support and work as an OIC, it's most likely a training ground for me.
    The challengesManagement is a little bit off, kinda being pressured sometimes it’s all good.
    5.0
    Salesman
    Aug 2022
    Mandaluyong City Metro Manilaformer employee
    My expercience is other industry
    The good thingsIm happy to meet other people
    The challengesIm challenges to work on site
    5.0
    Support
    Jul 2022
    Makati City Metro Manila3 to 4 years in the role, former employee
    Friendly environment
    The good thingsYou will never feel tired because of your colleagues.
    The challengessalary package and opportunities for growth.
    5.0
    Technica Support Representative
    Jul 2022
    Less than 1 year in the role, former employee
    Great experience and colleauges are very accomodating and nice people
    The good thingsSafe and friendly environment
    The challengesTechnical issues and finding the best resolution
    5.0
    CSR
    Apr 2022
    9 to 10 years in the role, former employee
    247 Customer Philippines
    The good thingsCoworkers are the best
    The challengesTraveling daily to the office
    4.0
    Customer service rep- Escalations Department
    Mar 2022
    Makati City Metro Manila3 to 4 years in the role, current employee
    Great workplace and co workers.
    The good thingsNice working enviroment and people.
    The challengesWorking for 3 years in the company without increase of the salary from base agent to escalations team.
    5.0
    CSR
    Mar 2022
    1 to 2 years in the role, former employee
    Im 1 year Ordinary Seaman
    The good thingsGood work place environment.
    The challengesWorking to harder but the salary offer is to small.
    5.0
    Customer care associate
    Mar 2022
    Makati City Metro Manila1 to 2 years in the role, current employee
    A grat place to work
    The good thingsFair with their employees
    The challengesThe people ate very nice and supportive
    5.0
    Customer service representatives
    Jan 2022
    Amazing, TL and OM's are very understanable
    The good thingsFriendly people and good production. they are also Good in training
    The challengesthe challenges for me are the customer.. we can deal for them to get CSAT
    3.0
    Customer service representative
    Jan 2022
    Less than 1 year in the role, former employee
    There is always a dispute just that
    The good thingsHappy environment but chaotic when its comes to payroll..
    The challengesI have nothing much to say thanks!
    5.0
    TARGET.COM
    Jan 2022
    Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    Very satisfied to my company
    The good thingsI injoy the management
    The challengesChallenge time come work onsite during training only
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
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