24-7 Intouch Ph
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    24-7 Intouch Ph
    (66 reviews)
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    Company Reviews

    Working at 24-7 Intouch Ph

    3.766 ratings in total
    5
    34
    4
    11
    3
    4
    2
    3
    1
    14
    89%
    Rate salary as high or average
    71%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(66 ratings)
    Career development
    3.6(66 ratings)
    Benefits & perks
    3.3(66 ratings)
    Management
    3.3(66 ratings)
    Working environment
    3.9(66 ratings)
    Ratings for 24-7 Intouch Ph are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 66 reviews sorted by most recent
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    most recent
    1.0
    Workforce real time analyst
    Mar 2023
    5 to 6 years in the role, former employee
    Not a good company to stay and dedicate yourself too
    The good thingsAside from my associates being awesome, i cant think of anything
    The challengesNo incentives, no increase, HR is so bad, no career opportunity, no fair opportunity for you, only for the fave employees.
    5.0
    Corporate
    Feb 2023
    5 to 6 years in the role, current employee
    Love Intouch CX....we have scale & soul
    The good thingsNot just a job you will work 9-5 but second family
    The challengesmore developmental initiatives especially for leaders & non operations
    5.0
    Customer service representative
    Feb 2023
    Less than 1 year in the role, current employee
    An experience that you would really appreciate.
    The good thingsI like working here because the management is really approachable and place is very accommodating. They are always listening on our opinion or say about what to improve on the company.
    The challengesPersistent customers and Clients that are very hard to communicate with but over all it's all good.
    4.0
    Chat support
    Feb 2023
    Less than 1 year in the role, former employee
    I am not comfortable working on an ambiance who is not giving their employee an importance.
    The good thingsI think for now I cannot give any updates on this.
    The challengesI think the challenge of working with them is their operational reality.
    5.0
    Backoffice
    Feb 2023
    Cubao Quezon City Metro ManilaLess than 1 year in the role, former employee
    This company is awesome and I want to show my skills and to share to my co -workers if ever
    The good thingsI know there's a lot of good people in your company
    The challengesI dont see any problem on this company.
    5.0
    Customer service representative
    Jan 2023
    Quezon City Metro Manila3 to 4 years in the role, current employee
    A good company to work with.
    The good thingsThe surroundings and the company policy.
    The challenges(schedule bidding) if you never get the schedule you bid
    4.0
    Customer Support
    Jan 2023
    Rizal Pakil Laguna1 to 2 years in the role, former employee
    promising call center
    The good thingson time to release the salary
    The challengesabrupt making decision to move from wfh to onsite
    5.0
    Merchant Support Advisor - Retail Support Specialist
    Dec 2022
    Cebu City Cebu1 to 2 years in the role, current employee
    You have to unlearn in order to learn
    The good thingsBeing with 24-7 Intouch Philippines is like having a secondary family
    The challengesWe always have challenges from time to time but can be managed by following the action plans gathered during coaching
    5.0
    Agent
    Nov 2022
    Manila City Metro Manila1 to 2 years in the role, current employee
    Camaraderie, Professionalism, work ethics, Team work and kindness, The Supervisors and TL are Great and accomodating. It's one of a kind experience to be part of this great and awesome company.
    The good thingsCamaraderie, Professionalism, work ethics, Team work and kindness, The Supervisors and TL are Great and accomodating. It's one of a kind experience to be part of this great and awesome company.
    The challengesCamaraderie, Professionalism, work ethics, Team work and kindness, The Supervisors and TL are Great and accomodating. It's one of a kind experience to be part of this great and awesome company.
    5.0
    Customer service representative
    Nov 2022
    Manila City Metro Manila1 to 2 years in the role, current employee
    Camaraderie, Professionalism, work ethics, Team work and kindness, The Supervisors and TL are Great and accomodating. It's one of a kind experience to be part of this great and awesome company.
    The good thingsCamaraderie, Professionalism, work ethics, Team work and kindness, The Supervisors and TL are Great and accomodating. It's one of a kind experience to be part of this great and awesome company.
    The challengesCamaraderie, Professionalism, work ethics, Team work and kindness, The Supervisors and TL are Great and accomodating. It's one of a kind experience to be part of this great and awesome company.
    5.0
    Customer service rep
    Sep 2022
    Less than 1 year in the role, former employee
    Great work life balance
    The good thingscolleagues and HMO , work from home set up
    The challengesChanges, you should be ready and absorb changes instantly
    5.0
    Merchant Support Advisor
    Aug 2022
    Cebu City Cebu1 to 2 years in the role, former employee
    Very grateful for this company.
    The good thingsThey offer work from home setup and great company environment.
    The challengesThey no longer offer work from home setup.
    5.0
    Accounting specialist
    Jul 2022
    Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    Employees were all Professionals
    The good thingsGood environment and well organized. Friendly co employees.
    The challengesNight shift and and you need to be observant and focus to the job because its a work from home set up and will learn and adopt new program by your own
    5.0
    Customer service
    May 2022
    Nice environment, and good management
    The good thingsGive me chance to improve
    The challengesWe had struggles in the pandemic
    5.0
    Customer care service
    Mar 2022
    Marikina City Metro ManilaLess than 1 year in the role, former employee
    Everything is great, Management ,Operations and Employees are great to work with.
    The good thingsEast to adapt to the Company's Vision and Culture.
    The challengesSince the company is still new, and only a few accounts were availble during the pandemic, it resorted ro laying-off employees, but they compensated everyone.
    1.0
    Customer Service Representative
    Jan 2022
    Less than 1 year in the role, former employee
    Terrible due to the management
    The good thingsTeammates are very great. Very Handy and Informative.
    The challengesSalary Disputes. from the time that I started in the company I am not actually attaining the correct amount that I work for them.
    5.0
    Customer service executive
    Aug 2021
    at start this company they make sure that their agents is updated wirh whatever new rules they have
    The good thingsthey make sure agents are updated with what's new with the product
    The challengesThe company rules and policy
    3.0
    Guest Experience Specialist
    Jun 2021
    Cebu City Cebu
    Travel Agency; hospitality brand
    The good thingsGood for start up employees; pre-entry level
    The challengesUnstable schedules, job descriptions, and no clear path for career growth
    5.0
    CSR FOR NETFLIX
    May 2021
    Less than 1 year in the role, former employee
    join the company Its a great company when you already have bpo exp.
    The good thingsThey care about their emloyees.
    The challengesIt was a smooth process.
    5.0
    IT Support Engineer Intern
    Apr 2021
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Great Work Environment!
    The good thingsMy mentors shown professionalism and work ethic that makes me inspire to be a better IT professional.
    The challengesYou can work under pressure but fun! There's nothing to worry about.
    1.0
    Customer service
    Feb 2021
    1 to 2 years in the role, former employee
    The worst company ever.
    The good thingsI don't see anything good about this company aside from the friends that I gained in two accounts that I worked with.
    The challengesThey have been transferring agents to different accounts even without reasonable costs.
    1.0
    Customer care service
    Feb 2021
    Bulacan Malalag Davao del SurLess than 1 year in the role
    Worst Company ever.
    The good thingsWorst Company! If you want to experience a trip to Jerusalem well this is the hest company! They will put u on tlo status then they hire different people, they will transfer you to another program with two weeks training handling 5 different LOB's. Supports will not give support, instead they will get mad at you coz, as if they dont want to do their job!!
    The challengesInsufficient training Lack of support Power tripping Worst Company ever!
    5.0
    Supervisor
    Jan 2021
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Awesome and family oriented company
    The good thingsVery family oriented company and the management are very supportive.
    The challengesOverwork and lack of management strategies
    5.0
    Project engineer
    Dec 2020
    I have knowledge in project management that related to Fit Out construction and Technology.
    The good thingsGreat experience to growth my career and knowledge enhancement
    The challengesFinancial stability of the company.
    3.0
    Customer service rep
    Oct 2020
    Quezon City Metro Manila1 to 2 years in the role
    No consideration in time of this pandemic. Unable to read all the email content white regards to advocate concerns and response to NTE's.
    The good thingsFacility and ambiance
    The challengesHr staff Inconsideration Response time(not responding to emails, take 2-3weeks to respond) Incomprehension
    5.0
    Customer champion
    Sep 2020
    Less than 1 year in the role, current employee
    A very refreshing experience.
    The good thingsEverything is great.
    The challengesCompany is ill equip, during the pandemic.
    4.0
    IT technical support
    Jun 2020
    Just do your best in able to get a job.
    The good thingsThe treatment of the supervisors on their interns.
    The challengesNothing, the only challenges that i faced is my own capacity on solving hard technical issues.
    4.0
    Manager
    Jun 2020
    1 to 2 years in the role, current employee
    Not your ordinary callcenter
    The good thingsTha People you work with both inside and out
    The challengesStill new in the business so a lot needs to be automated, streamline.
    4.0
    Workforce management
    Jun 2020
    1 to 2 years in the role
    The best I've had so far
    The good thingsTotally no rude managers or leader on the accounts I've supported
    The challengesHard to get on the career path that i want to be due to minor difference of the organizational structure compared to other companies
    4.0
    Customer service
    Jun 2020
    1 to 2 years in the role, current employee
    A great company but lacks in communication with employees in times of pandemic or unforeseen events.
    The good thingsSupervisor and manager can be easily approach
    The challengesHard to communicate with hr staff especially on unforeseen events.
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    Reviews by location
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