Information Technology Support Analyst
Provides technical assistance for issues related to computer systems, software and hardware.
Job opportunities
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob satisfaction
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Job opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
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In the last yearJob satisfaction
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On this page
- What's it like to be an Information Technology Support Analyst?
- How to become an Information Technology Support Analyst
- Latest Information Technology Support Analyst jobs
- Top skills and experience for Information Technology Support Analysts
What's it like to be an Information Technology Support Analyst?
An Information Technology (IT) Support Analyst helps users resolve computer and software issues. Their responsibilities typically include troubleshooting technical issues, maintaining hardware and software, performing regular system checks, and providing support to end users. This career is particularly prominent within industries heavily reliant on computer systems, such as finance, healthcare and technology firms. IT Support Analysts are often the first point of contact for technical issues within a company, and they usually help facilitate smooth business operations.
Tasks and duties
- Assisting in the management and maintenance of IT systems and networks.
- Diagnosing and resolving technical hardware and software issues.
- Providing advice about IT equipment selection and application usage.
- Keeping an inventory of all IT-related equipment and software for asset management.
- Working closely with other departments to identify, suggest and implement improvements on IT-related issues.
- Training and educating staff and users on computer usage and software applications.
- Creating and maintaining comprehensive documentation for IT processes and system updates.
How to become an Information Technology Support Analyst
To become an Information Technology Support Analyst in the Philippines, obtain a degree or relevant certifications in Information Technology (IT), gain practical experience, and develop strong troubleshooting and communication skills.
- Obtain a bachelor’s degree in IT, Computer Science, or a related field, or acquire relevant certifications.
- Develop proficiency in troubleshooting hardware and software issues, network troubleshooting, and customer support.
- Gain practical experience through internships or entry-level IT positions.
- Obtain certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation to enhance credibility.
- Develop strong communication skills to effectively assist users and collaborate with IT teams.
Compare your salary
Find out how your salary compares with the average salary for Information Technology Support Analysts.Latest Information Technology Support Analyst jobs on Jobstreet
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Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Information Technology Support Analyst employers on Jobstreet are looking for job seekers with expertise in the following areas. IT Technical Support
Hardware
Printers
Troubleshooting
Ticketing
Microsoft Office 365
Citrix
Service Desk
Microsoft Windows
Microsoft Active Directory
Exchange Server
ITIL Foundation Certificate
ServiceNow
TOEFL Certificate
Microsoft Azure
Information Technology Systems
Virtual Private Network
Service Level Agreements
Ielts
Problem Solving
Source: Jobstreet job ads and Jobstreet Profile data
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