Customer Support Executive
Assist and resolve customer queries or issues related to a product or service.
Job opportunities
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob satisfaction
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Job opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
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In the last yearJob satisfaction
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On this page
- What's it like to be a Customer Support Executive?
- How to become a Customer Support Executive
- Latest Customer Support Executive jobs
- Top skills and experience for Customer Support Executives
What's it like to be a Customer Support Executive?
A Customer Support Executive primarily handles customer interactions to ensure satisfaction, resolve problems and promote products or services. They interact with customers through various modes such as telephone calls, emails, chat platforms and sometimes face-to-face. Their role is vital to maintain customer relationships and can influence customer loyalty and the company's reputation. Customer Support Executives can work across numerous industries, including technology, retail and finance.
Tasks and duties
- Responding to customer enquiries through various channels such as phone, email and social media.
- Resolving product or service related problems.
- Maintaining customer records by updating account information in databases.
- Referring unresolved customer enquiries to designated departments for further investigation.
- Managing inbound and outbound calls with efficiency and courtesy.
- Engaging in customer service initiatives and activities that aim to improve the company's overall customer experience.
How to become a Customer Support Executive
The minimum requirement is a high school diploma although most employers prefer a bachelor degree.
- Obtain a high school diploma or a bachelor degree in business administration, marketing, communication, or related field.
- Gain customer support experience as a Call Center Agent, Customer Service Representative, or Sales Associate.
- Move up to Customer Support Executive.
- For career advancement, consider getting a certificate in TESDA Customer Services NCII, Certified Sales Professional, or another related course.
Compare your salary
Find out how your salary compares with the average salary for Customer Support Executives.Latest Customer Support Executive jobs on Jobstreet
Be one of the first to discover these recently listed jobs, or browse all Customer Support Executive jobs on Jobstreet right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Support Executive employers on Jobstreet are looking for job seekers with expertise in the following areas. Customer Resolution
Telephone Sales
Customer Interaction
Life Insurance
Financial Markets
Verbal Communication
Customer Service
Billing
Respectful
Finance Industry
English
Helpdesk Support
Accessibility
CRM Software
Influencing Others
Conversational English
Results Focused
Social Media Platforms
Product Knowledge
Live Chat
Source: Jobstreet job ads and Jobstreet Profile data
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