Customer Service Representative
Interact with customers via phone or digital platforms to provide support and information.
Job opportunities
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob satisfaction
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Job opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
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In the last yearJob satisfaction
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On this page
- What's it like to be a Customer Service Representative?
- How to become a Customer Service Representative
- Latest Customer Service Representative jobs
- Top skills and experience for Customer Service Representatives
- Is Customer Service Representative the right role for you?
- Customer Service Representative role reviews
What's it like to be a Customer Service Representative?
Customer Service Representatives typically handle complaints, process orders and provide support and information for a company's products or services. While most are employed in call centers, some are part of an internal operations team that have more responsibilities and are empowered to make decisions when handling customer issues. This customer-facing role often serves as the first contact point that customers interact with to have their issues resolved. Customer Service Representatives are regarded as the liaison between the company and its clientele to provide information and solutions to customer queries.
Tasks and duties
- Managing the communication queue for an organization by answering queries and offering solutions.
- Communicating with customers online and over the phone.
- Providing administrative support such as changing customer information, taking orders and collecting client feedback.
- Establishing relationships with potential and existing customers.
- Escalating issues to relevant teams when necessary.
How to become a Customer Service Representative
You don’t need a formal qualification to become a Customer Service Representative. Having strong communication skills is beneficial. Some employers provide on-the-job training.
- Complete at least a high school education. Some employers do not have minimum educational requirements but having a secondary education or higher increases your chances of being employed.
- Consider taking courses or certifications in business administration or a related field to advance your skills for this role and beyond.
Compare your salary
Find out how your salary compares with the average salary for Customer Service Representatives.Latest Customer Service Representative jobs on Jobstreet
Be one of the first to discover these recently listed jobs, or browse all Customer Service Representative jobs on Jobstreet right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Customer Service Representative employers on Jobstreet are looking for job seekers with expertise in the following areas. Business Process Outsourcing
Customer Service
Customer Interaction
Contact Centre Services
English
Communication Skills
Computer Literacy
Empathy
Complaint Handling
Multitasking
Record Keeping
Problem Solving
Team Work
Accuracy
Billing
Willingness to Learn
Ability to Work At A Fast Pace
Written Communication
Troubleshooting
Thoroughness
Source: Jobstreet job ads and Jobstreet Profile data
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Latest Customer Service Representative reviews
Jun 2023
Being a customer service representative can be a rewarding and stressful experience all around. There are many chances to help clients and build relationships while also having to deal with challenging situations and perform to standards.
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationCall Centre & Customer Service
The good thingsEnjoyable Aspects of Being a Customer Service Representative:
Assisting and serving customers is one of the most fulfilling elements of being a customer service agent. Being able to help clients and i...
The challengesWhat i don't like is that I must work through my emotions in order to deliver outstanding customer service when dealing with rude or irate clients. This can be emotionally taxing over time because i h...
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Jun 2023
It was a rewarding role because even though that we don't see and touch them we we're able to help them with all the access that we have and making sure that they felt that we care and that they are happy and there issue has been resolved or monitored.
Experience5 – 9 years
Organisation sizeLarge (200+ employees)
SpecialisationCall Centre & Customer Service
The good thingsThe good things
If you are passionate about helping others and making sure that all of their concerns has been resolved while on a call with you or it has been taken care of specially when they are ha...
The challengesThe challenges
Average Handling Time, I really have this struggle not being able to meet my goal for AHT because I literally make sure that I have addressed my customers issue and make it a point to r...
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