Customer Service Representative
Interact with customers via phone or digital platforms to provide support and information.
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob satisfaction
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Job opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
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In the last yearJob satisfaction
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On this page
- What's it like to be a Customer Service Representative?
- How to become a Customer Service Representative
- Latest Customer Service Representative jobs
- Top skills and experience for Customer Service Representatives
- Is Customer Service Representative the right role for you?
- Customer Service Representative role reviews
What's it like to be
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Latest Customer Service Representative reviews
Jun 2023
Being a customer service representative can be a rewarding and stressful experience all around. There are many chances to help clients and build relationships while also having to deal with challenging situations and perform to standards.
Experience1 – 4 years
Organisation sizeLarge (200+ employees)
SpecialisationCall Centre & Customer Service
The good thingsEnjoyable Aspects of Being a Customer Service Representative:
Assisting and serving customers is one of the most fulfilling elements of being a customer service agent. Being able to help clients and i...
The challengesWhat i don't like is that I must work through my emotions in order to deliver outstanding customer service when dealing with rude or irate clients. This can be emotionally taxing over time because i h...
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Jun 2023
It was a rewarding role because even though that we don't see and touch them we we're able to help them with all the access that we have and making sure that they felt that we care and that they are happy and there issue has been resolved or monitored.
Experience5 – 9 years
Organisation sizeLarge (200+ employees)
SpecialisationCall Centre & Customer Service
The good thingsThe good things
If you are passionate about helping others and making sure that all of their concerns has been resolved while on a call with you or it has been taken care of specially when they are ha...
The challengesThe challenges
Average Handling Time, I really have this struggle not being able to meet my goal for AHT because I literally make sure that I have addressed my customers issue and make it a point to r...
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Source: Jobstreet role reviews
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