Call Center Executive
On this page
- What's it like to be a Call Center Executive?
- How to become a Call Center Executive
- Latest Call Center Executive jobs
- Top skills and experience for Call Center Executives
What's it like to be a Call Center Executive?
Call Center Executives speak to customers or clients over the phone, answer inquiries, and provide solutions to product or service problems. They typically work in an office environment, handling inbound or outbound phone calls throughout a shift. Call Center Executives must possess strong customer service skills as the work entails attending to customer complaints and answering frequently asked questions repeatedly.
Tasks and duties
- Following a spiel or script when speaking with customers.
- Troubleshooting customers’ problems with product/s or service/s.
- Answering customer inquiries and providing information.
- Recording phone calls to document customer complaints and inquiries.
- Displaying telephone etiquette and exuding a friendly, helpful personality.
- Meeting a prescribed target or quota.
How to become a Call Center Executive
You can become a Call Center Executive without a formal qualification. However, some employers may prefer candidates with relevant training.
Graduate with a high school diploma or any bachelor degree.
Gain experience in a customer-facing role. Experience in a BPO setting is usually advantageous.
If applying for a remote position, secure at least 25 mbps of Internet speed.
Master communication skills and become fluent in English.
After gaining experience as a Call Center Executive, consider progressing to a role such as a Specialist, Team Lead, Supervisor, Quality Analyst , Operation Manager, Project Manager, or Customer Service Director.
