From Good to Great: How TTEC Has Built a Great Place To Work®

In the world of BPO, companies often must deal with high client
expectations, tight deadlines, and complex projects. The customer experience industry demands high-quality work, fast turnaround times, and excellent customer service. Therefore, it’s essential for companies like TTEC to have a workforce that is not only skilled and knowledgeable but also empowered to perform at their best. TTEC's success in this industry is a testament to the importance of fostering a positive workplace culture that empowers and enables its employees to deliver exceptional results.

Let's explore how the company tries to inspire loyalty
and positivity among its employees.

Commitment to Work-Life Balance

TTEC received the Great Place to Work® certification  through
a comprehensive, independent analysis. The assessment for this certification is based on direct feedback from employees gathered through an extensive and anonymous survey about their workplace experience. Through this, the organization aims to answer the all-important question regarding employee satisfaction in a BPO company: “Does your company empower all individuals to
reach their full human potential?”

And TTEC employees have spoken: It’s a resounding YES!  Current employees rated their work experience as very good in terms of feeling safe at work, being given the right resources to do their job, and receiving fair treatment regardless of gender, sexual orientation, and race. 

Mara, a Customer Service representative, shares: “This is a great place to work for single parents like me. I have a great environment
and support system for a single mom. When I have a stressful and tiring few days, my colleagues can often sense it. They give me the space I need to re-energize and offer me assistance and support for my tasks. I’m able to go home from work earlier because of the team support given, and I can spend more time with my child, which is really great. I feel light-hearted that I’m working here.”

Creating a Sense of Belonging

A great workplace isn't just about employee benefits in a BPO
company; it's about feeling part of something bigger… like you belong.
The company goes the extra mile to foster a sense of belonging among its employees.

Now that the labor market has changed post-pandemic, employees are much more willing to change jobs when they don't like the environment. How do we create a culture that sustains a natural connectedness and warmth of community? 

Creating smiles--this is the secret. Make people smile by creating a work environment conducive to understanding and belongingness—from summer parties to Family Days and even fun competitions like TTEC Idol. These are crucial in creating the right work environment for onsite, hybrid, or remote employees to come together and make real human connections. More smiles, more engagement, more happiness for employees.

Supporting Flexible Work Arrangements

One of the key benefits of working at TTEC is the flexibility it offers, especially remote jobs. The company brings technology and human connection together to deliver amazing customer experiences.

Many talents have shared their positive experiences with remote work, especially during and after the pandemic. Tiffany, a customer
service representative, shares that “TTEC is affording me the opportunity to perform my tasks and care for my family at the same time.” 

The company does its best to provide employees with flexibility and a genuinely positive employee experience that allows them to do their best work and live their best lives as people.

Voices of Employees

Achieving high employee satisfaction in a BPO company may be
challenging, but TTEC has heartwarming stories to prove that it’s possible. Here are some of their experiences:

June Rey, a tenured employee, shares: “The challenges and difficulties during my first year in a BPO company could have convinced me to quit. But I survived those initial difficulties because my colleagues and leaders had the patience to mold me into a better version of myself.”

Elle, a Customer Service Representative, also has a positive story: “Before, all I wanted to do was go to work and finish my tasks. But after starting here in TTEC, I realized I want career growth. And because of the support of my peers and resources the company provided me, I reached my goal.”

Going from good to great can be a big challenge for any company. TTEC's status as a Great Place to Work ® is a testament to the importance of an empowered work culture, but it’s just the beginning for the company. TTEC is determined to take this as a challenge to continue listening to its community. By prioritizing work-life balance, fostering a sense of belonging, and providing flexible work arrangements, the company aims to maintain the trust and satisfaction of its employees. 

So, if you're looking for more than just a job – if you're seeking a transformative career experience – this might be where you can go from good to great too. Join TTEC and let an empowered work culture
transform you.