Today's job market is competitive, so a strong employment and education history may not be enough. Many employers in the Philippines want workers who can command a room with strong interpersonal skills, such as teamwork, leadership, problem-solving, and communication. These skills are becoming more important due to a growing digital economy. Many industries look for technically proficient professionals with effective soft skills.
Developing your skills and applying them is essential for fresh graduates and seasoned professionals to stand out in the workplace. Here's a review of valuable skills you can develop to progress in your career, some soft skills examples, and tips on how to use them. We'll cover:
Communication is an important skill in the workplace, which many recruiters look for when hiring for a role. Effective communication is exchanging information and interacting well with those around you.
You can apply communication skills in the workplace in many situations, such as writing a monthly report, managing customer feedback, collaborating cross-functionally, or performing a presentation to your clients and colleagues.
There are five primary communication skills to develop:
Learning how to apply your interpersonal skills can help you communicate with colleagues. For example, it's essential to adapt your tone and language when speaking with people from different cultures. In the digital industry, you might use simple terms and sentences to help business teams better understand your reports. You can practice or improve your communication skills in various ways:
With the world becoming more technologically advanced, employers expect their employees to have at least some basic technical knowledge. This could include using basic computer software or artificial intelligence (AI) tools to enhance your work. Many companies are undergoing digital transformation and hiring for technical roles, so developing your technical knowledge can set you apart. High-demand technical skills include:
There are many ways to apply basic technical skills across industries, such as managing POS systems or e-commerce platforms if you work in a retail company or using telemedicine apps if you work in the health care sector. Human resources professionals use application tracking systems to scan through resumes, so knowing how to use this software can be valuable. Here are ways you can improve your technical skills:
Problem-solving skills are critical, and many employers include interview tasks to test for them. They show that you can analyze a situation, think quickly, and find solutions during unexpected challenges. Problem-solving abilities also help in decision-making and innovation.
Customer service personnel may solve problems when identifying the cause of customer complaints, or a shipping executive may come up with alternative delivery routes due to sudden weather changes. A marketer may put new strategies in place to target customers based on past campaign analytics.
Here are ways to improve your problem-solving skills:
In a Filipino context, many people believe in the spirit of Bayanihan, which is to work together toward a common goal. This encompasses teamwork, collaboration, respecting each other's ideas, and providing a positive contribution. Effective collaboration can also include resolving conflicts in a constructive manner. Teamwork and collaboration are important skills in many industries, especially in companies that work across teams.
Industries apply teamwork and collaboration skills differently. For example, nurses require close coordination with doctors and other medical staff to ensure they communicate patient records clearly. Departments often collaborate cross-functionally on company-wide projects to meet all project requirements. Another good example of collaboration in the workplace is in the retail sector, where salespeople often support each other when a store has high customer traffic.
Here are ways to improve your teamwork and collaboration skills:
With technology advancing and the economic market shifting every few years, it's important to learn how to adapt to changes so that you don't get left behind. Companies are looking for employees ready to face challenges and learn new processes and tools.
Applying adaptability and learning skills can include learning how to use online tools for meetings and collaborative work, or a new software system. In the banking industry, adapting can also mean learning to adapt to a different process because of stricter data security protocols.
Here's how you can improve your adaptability and learning skills:
Time management and organizational skills can improve your productivity and efficiency. These skills include prioritizing, strategic planning, meeting deadlines, and multitasking. Organizational skills are common in the workplace, especially if you handle multiple tasks in your role.
There are several ways you can apply organizational skills at home or in the workplace, such as planning a work calendar, scheduling your tasks and appointments to ensure you meet deadlines, or managing different tasks, such as working on a project while coordinating with stakeholders.
Here's how you can develop your time management skills:
While leadership may seem like a management skill, everyone can benefit from developing it. Being a leader isn't just about managing a team. It takes initiative to work on tasks, accept accountability for them, and inspire others to improve. Learning and applying your leadership skills can help you grow into management roles naturally.
Leadership isn't only about managing a team – it can include stepping up to train a new hire in their role or suggesting some strategies to your team in the latest marketing campaign. Taking the initiative to improve current and dated processes and systems is also a good example of applying leadership skills to your daily tasks. Here are other ways you can improve your leadership skills:
Standing out in the competitive job market requires educational achievements, industry experience, and a good mix of technical and soft skills. With the digital economy growing in the Philippines, investing in developing these skills can help you in your workplace and when looking for a new job.
With communication, leadership, problem-solving, teamwork, collaboration, and adaptability skills, you can progress in the workplace to find new opportunities and leadership roles. Measure your progress and track your growth in these skills to ensure that you continuously learn and improve yourself.
Here are some answers to frequently asked questions about skills in the workplace: