IT Officer III
About the role
The purpose of this role is to assist the corporate IT team to support the IT systems and related IT infrastructure (Printers, Servers, CAD Machines, Network and Comms), plus provide a local IT helpdesk service for the PSO site to log and manage requests for service and new requirements.
Key Responsibilities:
Manage an IT helpdesk, logging all requests into the corporate helpdesk system, and assigning to the appropriate resolution queues
Providing initial fault diagnosis and triage for minor issues, and co-ordinating with other level 2 and level 3 resources to resolve and fix major issues as part of the Global IT team
Facilitate communication between the group IT team and the PSO operations, including broadcasting any outage notices
Create and maintain configuration records for all IT assets on site
Assist the IT ISECO in ensuring Information Security policies are communicated, and enforced at the local site
Qualifications & Experience:
B.S. Computer Science, Computer Engineering, Information Technology or similar degrees
Preferably with 5 years of systems or IT experience including system support, integration, design, analysis and implementation.
Practical knowledge of print queue and printer setup
Working knowledge of Office365 administration
Working knowledge of Microsoft Operating Systems (Windows 10, Windows Server, VMWare)
Practical knowledge of networking, including TCP/IP, Cisco switching and routing, Wireless networking and internet security and connectivity
Working knowledge of the processes and procedures of an ITIL service desk function, with demonstrable knowledge of Incident, Issue, Problem, Change and Configuration management procedures.
Experience in applications such as Pronto, 2 Interact, SharePoint, Microsoft SCCM
ITIL V3 foundation or practitioner qualifications
Cisco Qualifications or training towards CCENT, CCNA, CCDA, CCNP, or other.
Microsoft Certifications such as MCSE, MCP, or other
Note: Interested applicants are required to submit the following:
Application letter and detailed resume (showing relevant evidence where above duties have been performed)
Copy of Diploma and/or bachelor's degree (whichever is applicable)
Any other relevant licenses and certifications
Why Austal?
Competitive compensation and benefits package.
Professional development and training opportunities.
A supportive and dynamic work environment.
Opportunities for career advancement within our growing organisation.
Employer questions
- Which of the following statements best describes your right to work in the Philippines?
- What's your expected monthly basic salary?
- How many years' experience do you have as an Information Technology Officer?
- Which of the following types of qualifications do you have?
- How many years' experience do you have in an Information Technology Support Role?
Company profile
ABOUT AUSTAL
Austal is a global shipbuilder, defence Prime contractor and maritime technology partner of choice; Designing, constructing and supporting high-speed commercial and military vessels for the world’s leading operators.
Austal has designed and constructed (and continues to deliver) more than 340 vessels for over 121 operators in 59 countries since 1988 and has grown to become the world’s largest aluminium shipbuilder.
From safe, modern and efficient shipyards located in Australia, the United States of America and the Philippines, Austal has gained an enviable reputation for innovative shipbuilding using advanced technologies and modular construction processes.
AUSTAL PHILIPPINES
Austal Philippines’ capability to deliver customized commercial vessel solutions includes a powerful and efficient production capacity, a portfolio of proven catamaran and trimaran vessel designs (from 16 metres to 130 metres in length) and a local, industry-leading team of skilled and experienced designers, engineers, shipbuilders and service specialists.
Austal Philippines is located in Balamban, Cebu and commenced operations in February 2012 — as part of a competitive strategy by Austal to regionalize its manufacturing base for commercial vessels. The shipyard began with 30 employees and now boasts a workforce of approximately 900.
The Austal Philippines shipyard features modern facilities enabling best practice, modular construction processes that meet Austal’s internationally renowned, high standards of quality and safety. The company has added great value to both the local community and the greater Philippines economy — generating local employment and supply chain opportunities.
With 20 vessel programs delivered since 2012, Austal Philippines has quickly earnt the valued position as the Austal Group's global centre of excellence for commercial vessel design and construction.
Drawing upon a proven portfolio of defence vessels, produced worldwide since 1998, Austal Philippines is well positioned to play a leading role in the development of new Philippine Navy capability - and contribute to the growth of the Philippines sovereign naval shipbuilding industry.
Austal Philippines is geographically, financially-and strategically positioned to cater to global market demands for high speed passenger and vehicle passenger ferries, offshore crew transfer vessels, windfarm vessels and naval, auxiliary or paramilitary vessels.
Austal Philippines delivered its first ship, a 27 metre Tri-Swath Wind Farm support vessel, to the UK in January 2013 and has since then produced four more Wind Farm support vessels, four Offshore Crew Transfer Vessels and nine commercial ferries.
In 2019, Austal Philippines delivered three ferries including two 50 metre passenger ferries for Braveline of Taiwan and a 49 metre passenger ferry for SNC Aremiti of French Polynesia.
Following a USD$20 million investment over 2012-2017 that included the reclamation of an additional 20,000m² of waterfront land and the development of new hardstand and mooring facilities, additional shipbuilding infrastructure, valued at USD$20 million has been constructed at Austal Philippines. New facilities comprise four medium size Fabrication Bays for modular fabrication and one large (120 metre) Assembly Bay for hull assembly, final outfitting and painting capacity.
In 2021 Austal Philippines delivered the largest aluminium catamaran ever to be built in the Philippines — a 109 metre vehicle passenger ferry, for Fjord Line of Norway.
A 118 metre high speed trimaran ferry, Bafiaderos Express, for Fred Olsen S.A. of Spain, was also delivered in 2027; the first ever to be built in the Philippines.
As of December 2021, Austal Philippines continues construction on the largest commercial ferry (by volume] to be built by any Austal shipyard anywhere in the world - the 115 metre catamaran ‘Express 5’ for Molslinjen of Denmark.
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