Tier 2 Technical Support | Work from Office - Taguig | Morning Shift
We’re Hiring: Tier 2 Technical Support
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Tier 2 Technical Support
Work Arrangement: Work From Office
Location: Philippines - Taguig
Schedule: Morning Shift
Job description:
We are currently on the lookout for a new Tier 2 Technical Support to join our team at Cloudstaff, the #1 Workplace Everywhere!
Resolve complex escalations across Billing, Accounts, Domains, Email.
Deliver exceptional customer experience while meeting productivity targets.
Investigate domain lifecycle, DNS, and registrar-related issues.
Report defects in JIRA and manage high-severity incidents.
Collaborate with Product and Engineering during platform incidents.
Coach agents on product behavior, workflows, and best practices.
Support Team Leads on sensitive, high-impact cases.
Qualifications and requirements:
2+ years Tier 2 or Tier 3 support experience.
Strong expertise in DNS, domains, and registrar tools (CentralNic, OpenSRS).
Experience handling billing escalations using Stripe or PayPal.
Proficiency with BrowserStack/Lambdatest, Chrome DevTools, Google Cloud Logs, and diagnostics platforms.
Working knowledge of APIs and tools like Swagger.
Strong judgment handling billing, policy, and account safety.
Non-negotiable skills and requirements:
Note: All listed qualifications are required.
Perks & Benefits (Work From Office/Hybrid):
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Up to 24 leave credits per year
Flexible leave credits which may be used for vacation, emergency and sick leaves
Endless opportunities for career advancement
Exclusive ATM inside the office for employee's convenience
Annual Performance Review with Salary Increase
We set you up for success with a company-provided PC/Laptop and fiber internet connection
Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
Top notch workplace with first class VIP lounge and game rooms
Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
Mental Wellness Employee Assistance program through Lifeworks
In-house psychiatrist available to support employees' well-being
Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
Company profile
About Us
Cloudstaff is very committed to creating new and exciting careers for our staff, building great tools and services for our global client base and developing innovative technologies that will shape the future of the outsourcing industry.
OUR STORY
Cloudstaff was established in 2005 by Australian Internet pioneer Mr Lloyd Ernst. The company initially focused on software development for Western markets.
In 2010, Cloudstaff identified the Philippines as an emerging market for outsourcing services and expanded operations to the region. As a result of the successful expansion, the company was able to extend its service offerings and workforce.
Because of the wealth of local talent and strong, experienced management, the company has continued to enjoy remarkable growth in all areas of its business year on year.
WANTING TO BE DIFFERENT
From the very start, we knew that the traditional model for outsourcing did not suit the vision we had for our business.
A clear decision was made that we would not compromise our values for profits. Our clients and our staff are our number one priority. We adhere to a strict Code of Ethics and Behaviour that ensures we deliver working conditions that meet (or exceed) western standards, comply with all local labor and tax laws, provide a safe and healthy work environment for our staff and support for their families and the community.
We have many years of experience in this industry and have seen the good and the bad in the way companies deal with their clients and staff – and we wanted to do better.
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