Operations Manager - Continuous Improvement

Operations Manager – Continuous Improvement

ID: 2579538

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Specifically, within Commercial Risk Solutions, we offer risk advisory, risk transfer and structured solutions that help organisations and individuals identify, quantify and manage their risk exposure through insurance.

What the day will look like

Build Internal Change & Transformation Capability

• Establish internal continuous improvement and change delivery capability.
• Lead the transition of knowledge, tools, and methodologies.
• Act as a trusted transformation partner to senior leaders across Operations and Technology.

Drive Transformation Initiatives

• Own and deliver transformation initiatives, ensuring benefits realisation and sustained impact.
• Translate strategic priorities into executable improvement initiatives with clear outcomes, milestones, and measures of success.
• Ensure initiatives are delivered on time, within scope, and with clear accountability.

Develop and maintain reporting and insights

• Work with large datasets to identify trends, issues, and opportunities for improvement.
• Build and maintain meaningful dashboards and reports for operational decision-making.
• Translate business requirements into data models, formulas, and scripts.

Operational Efficiency

• Identify, quantify, and deliver cost savings through process optimisation, automation, simplification, and operating model refinement.
• Apply lean and continuous improvement methodologies to eliminate waste and improve end‑to‑end processes.
• Partner closely with Technology to optimise system usage, reduce manual workarounds, and improve scalability.

Stakeholder & Change Management

• Engage and influence senior stakeholders across Operations and Technology to drive adoption of new ways of working.
• Lead change management activities, ensuring changes are embedded and sustained beyond project delivery.
• Build strong cross‑functional collaboration and a shared accountability for outcomes.

Governance, Measurement & Reporting

• Establish clear governance, tracking, and reporting for transformation initiatives.
• Define and monitor KPIs, benefits tracking, and cost savings realisation.
• Provide regular, clear updates to leadership on progress, risks, and outcomes.

Skills and experience that will lead to success

• Bachelor’s degree in business, operations, information technology, or a related field.
• 3–5 years of relevant experience in operations, continuous improvement, business process management, or a similar role.
• Demonstrated experience supporting or owning process improvement / continuous improvement initiatives.
• Strong data analysis skills, including experience working with large datasets to identify trends, issues, and opportunities for improvement.
• Proficiency in Power BI (or similar BI tools) and advanced Excel; able to build and maintain meaningful dashboards and reports for operational decision‑making.
• Comfortable working with and coordinating multiple stakeholders (operations, technology, product owners, leaders) to drive alignment and follow‑through.
• Proven ability to work independently, take ownership, and proactively identify what needs to be done rather than waiting for detailed instructions.
• Strong relationship‑building and communication skills; confident engaging with stakeholders remotely and across different locations/time zones.
• Ability to prioritise, multitask, and adapt to changing needs in a transformation / target operating model environment.
• Experience in financial services, insurance, banking, or government operations is highly preferred.
• Experience working on regional or global projects is a plus.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.  

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.