Technical Support Representative | 6+ Months Exp
Technical Support Representative (TSR)
Ortigas | Night Shift | Full-Time
Deliver exceptional client experiences while solving complex software issues in a fast-paced SaaS environment. This role focuses on technical troubleshooting, client training, and driving product adoption for healthcare customers.
ABOUT ACQUIRE INTELLIGENCE
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
A SNAPSHOT OF YOUR ROLE
You act as a trusted partner to clients by resolving technical issues, delivering product training, and ensuring they get maximum value from the platform. This role contributes directly to customer success, retention, and overall satisfaction.
WHAT YOU’LL DO
Effectively respond to inbound client calls, chats and cases regarding client specific products while troubleshooting our software
Act with determination and full ownership to resolve all cases with importance on first contact resolution
Develop and understanding of client product knowledge, architecture, and solutions
Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice’s needs
Exhibit a speed to success through effective troubleshooting
Showcase the ability to resolve synchronization software functioning issues
Responsible for managing cases and ensuring timely resolution of client concerns
Provide expert advice to assist clients with the health of their business through using Solutionreach software
Demonstrate drive for the success of our client’s practices
Must be able to effectively problem solve intense software issues while utilizing tools for creative solutions and communicating to the client the steps taken to obtain the resolution
Responsible for empowering and educating clients on self-help options by teaching customers how to effectively use the knowledgebase by searching and locating their answers together
Effectively communicate with the client base via phone email and chat
A BIT ABOUT YOU
Relevant experience in the field of technology with additional client service experience
Proficient and experienced in Windows workstation and server environments
Strong communicator and social skills
Familiar with one or more database types
Able to troubleshoot, test, report, document, install and train on software
Strong English written and verbal communication skills
Tech savvy with an understanding of how medical practice needs can be better supported through technology
WHY JOIN THE A-TEAM?
Here’s what’s waiting for you:
HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways
Recognition through our Value Awards — we celebrate your wins
Real career growth with opportunities for internal promotions
Meaningful work with talented and supportive teams
Your future matters:
900+ internal promotions every year
Access to 2,700+ leadership training courses
Extra rewards along the way:
14th Month Pay after 5 years of continuous service
Employee Referral Program — earn up to ₱42,000 per successful hire
Enjoy work-life balance:
24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
Paid Birthday Leave — celebrate your day your way
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever: Smart questions spark smart solutions
Entrepreneurial Energy: Think like an owner. Solve like a founder
Fast with Intent: We move fast and deliver real results
Laugh and Learn: We don’t take ourselves too seriously, just our results
What are you waiting for? Come for a career, stay for the fun!
Employer questions
- What's your expected monthly basic salary?
- How many years' experience do you have as a Technical Support Representative?
- How many years' experience do you have as a customer services representative?
Company profile
Acquire BPO was established in 2005 as a captive environment by two entrepreneurs, in response to the lack of offshoring providers with a high quality solution. The company has since evolved into a full-scale outsourced contact centre and BPO enjoying exponential growth year on year. Today, our company employs 9,500+ experienced professionals and operates from 15 state-of-the-art locations in Australia, the Philippines, the United States and the Dominican Republic.
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