Master Data Analyst | Pioneer Account | BGC, Taguig

Join our Pioneer Account in BGC, Taguig supporting one of the world's largest Food & Beverage companies and take your career to the next level!

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship. 

Overview of the role but not limited to: 

• The Master Data Operations Lead is responsible for leading the GCC Manila Master Data Operations team, ensuring accurate, timely, and well-controlled processing of master data requests across the Material, Vendor, Customer, and Finance domains.

• Reporting locally within the delivery centre and operating with a dotted line into the Master Data Governance & Operations leadership team, the role connects day-to-day delivery with governance expectations, business priorities, and stakeholder needs. The Lead oversees operational execution, supports complex request resolution, and builds a high-performing, service-oriented team environment that enables clean data and reliable business processes.

• The role is critical in establishing strong delivery foundations, while reinforcing the leadership expectations of working as a team, simplifying the complex, moving with speed and agility, and owning outcomes.

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction  

• Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.  

• Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Execute transactions as per the prescribed timelines.  

• Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction  

• Performs research or due diligence to resolve issues, educate clients, and promote client’s products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.   

• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation  

• Adhere to program specific processes, policies & procedures 

• Perform assigned tasks and ad-hocs based on business need
  

Requirements: 

• Bachelor’s degree in business, Supply Chain, Finance, Information Management, or related field, or equivalent experience.

• Training in process improvement, data management, or shared services operations desirable.

• 8+ years’ experience in master data operations, data management, or shared services delivery roles.

• Demonstrated experience handling master data transactions across one or more core domains such as Material, Vendor, Customer, or Finance.

• Experience leading operational teams in a service-driven environment.

• Proven ability to manage complex requests, escalations, and process controls with sound judgment.

• Experience working with stakeholders across functions and geographies preferred.

• Experience in GBS, shared services, or GCC environments desirable.

• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages  

• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends 

Why Infosys BPM Philippines?

• Quarterly Performance Bonus

• 24 Leaves annually

• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire

• Outstanding career development opportunities and fast track career progression

• Enjoy a fair work-life balance.

• Learning and Development Trainings

• We value Inclusion and Diversity

• Great Place to Work - Certified

We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.  

Our office is located at Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines 

We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines