Customer Relations Services Manager | Lucena
Job Function
Responsible for managing the Customer Relations Service personnel and security guards of SM Store. Will also be responsible for developing strategies, implementation of company protocols and/or regulations related to security.
Responsibilities
Respond to all kinds of incident except for sales-related issues
Conduct investigation, execute loss prevention measures, and provide necessary recommendation/s and/or interventions to minimize if not zero-out losses and disruptions
Lead the execution of the emergency management program and collaborate closely with the Office of the Branch Management, Managers and external counterparts
Direct the proper and effective utilization of CCTV and alarm systems in the branch and immediately act on reports about its defects or non-functionality
Assess and recommend interventions, if necessary, on local situations for trending incident categories and potential disruptive events
Qualifications
Graduate of any Bachelor's Degree
At least 3 years managerial experience in Security Management in any field
Knowledge in latest trend in Guard Force Management, Loss Prevention & Physical Security
Employer questions
- Do you have a Bachelor Degree?
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
Company profile
From Humble Beginnings…
It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online.
SM Goes Online!
As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online!
We’ve Got it All for You 24/7
We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime
Our Mission
We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.
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