Customer Order Processing & Returns Coordinator | Work From Office

We’re Hiring: Customer Order Processing & Returns Coordinator

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Customer Order Processing & Returns Coordinator to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Customer Order Processing & Returns Coordinator
Work Arrangement: Work from Office
Location: Philippines - Angeles
Schedule: Mid Shift

Job Description:

Key Responsibilities

• Process customer orders received via email accurately and efficiently into the  company's order management system. 

• Review incoming orders for completeness, accuracy, pricing, and delivery  requirements. 

• Ensure 100% order accuracy at all times.

• Generate and send order acknowledgements to customers promptly.

• Monitor order progress and liaise with relevant departments to resolve any issues. 

• Manage customer returns from initial request through to completion.

• Process return authorisations, and replacement orders where required. 

• Maintain accurate records of orders, returns, and customer communications.

• Respond professionally to customer enquiries regarding orders, deliveries, and returns. 

• Work closely with colleagues across a remote team environment to support daily operational requirements. 

• Escalate customer issues or discrepancies where appropriate.

• Contribute to continuous improvement of order processing and customer  service procedures.

• Adhere to company policies, procedures, and service standards.

Non-negotiable skills and requirements:

• Previous experience in order processing, customer service, sales administration, or a similar role.

• Experience using ERP, CRM, or order management systems.

• Strong written and verbal communication skills.
  

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Up to 24 leave credits per year

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Endless opportunities for career advancement

• Exclusive ATM inside the office for employee's convenience

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!

• Top notch workplace with first class VIP lounge and game rooms

• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.