Process Excellence & Transformation Manager for Financial Account
Job Description
Identifies opportunities in voice and non-voice processes for Automation, prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
Lead Automation program plan to deliver requirements fitting into the overall program plan and drive UAT and go-live in an identified account
Drive realization of target FTE benefit, Business impacts
Drive assessment to build a validated line of sight for automation in conjunction with operations and customers
Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, Customer journey
Data aggregation and data mining techniques help provide insights into past data in the form of dashboards, reports, etc.
Oversee project execution on multiple projects and act in case of slippages
People management – supervise project team
Manage client expectations on overall project delivery
Review key deliverables / SLA performances before they are presented to the client
Both formal and informal coaching of team(s) – both client and internal
Lead proposal creation including effort estimates for project work
Lead pre-sales and post-sales support
Lead development of domain collaterals
Qualifications:
Must have project managed high impact Automation/Analytics end to end and exposure to Gen AI
Must have RPA automation life cycle management experience
Must be Black belt Certified from a reputed certifying body/organization (e.g. ASQ / IQF / ISI or equivalent) with excellent command in Lean/Six Sigma methodology or MBA from reputed college
Must have experience in BFS domain & reputed KPO is preferred.
Must have at least 12 years of work experience with a minimum of 8 years of relevant experience in Call center and Back Office processes
Must have excellent analytical, presentation & communication skills
Ability to independently develop solutions for complex business functionality
Why Join Us?
Competitive Salary & Benefits – Earn well while enjoying great perks
Career Growth – Clear paths for promotions and skill development
Supportive Work Environment – Join a team that values you
Comprehensive Training – No experience? No problem! We’ve got you covered
Exciting Opportunities – Be part of a dynamic and growing industry
Ready to take the next step? Apply today!
Company profile
About Cognizant
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Our associates—connected by our global delivery network—are committed to using their strategic insight, technology expertise and deep industry and business process experience to help clients harness the forces shaping the future of work.
As one of the fastest growing companies in the Philippines, our clients continually benefit from our award-winning client-first culture. We deliver a distinctly superior experience to our clients by nurturing strong relationships, continuing our investments in industry-leading processes and building strong local teams and capabilities.
We deliver on our commitments by embodying our six Cultural Values namely Customer Focus, Passion, Collaboration, Integrity, Transparency, and Empowerment.
We are gratified that our passion for building stronger businesses is consistently recognized by independent sources and customers. Recent accolades include:
Ranked #185 on the Fortune 500 (July 2021)Ranked #524 in Forbes Global 2000 (May 2019)Named in the list of Financial Times Leading Management Consultant (Jan 2019)Ranked #461 in Forbes America's Best Employers (April 2019)Named among World’s Most Admired Companies by Fortune (Jan 2019)Ranked #483 in Forbes the Best Employers for Diversity (Jan 2019)Ranked #87 in Forbes Top 100 Digital Companies (Sept 2018)ICT Awards Best Company of the Year (2018)ICT Awards Best Company for Health Innformation Management Services (2018)ICT Awards Best C-Suite Team of the Year (2018)
Recruitment Sites:
2nd Floor Science Hub Tower 4 No. 110 Campus Avenue, McKinley Hill Fort Bonifacio, Taguig City 11th Floor Vector 3 Bldg. Northgate CyberzonE Alabang, Muntinlupa City 11th Floor Skyrise 4 Bldg. Block 2 Lot 4 Cebu IT Park Lahug, Cebu City Ground Floor Giga Tower Bridgetowne, Libis Quezon City
Telephone number:
World Headquarters
500 Frank W. Burr Blvd.
Teaneck, NJ 07666
USA Phone: +1 201 801 0233
Fax: +1 201 801 0243
Toll Free: +1 888 937 3277
European Headquarters
1 Kingdom Street
Paddington Central
London W2 6BD
Phone: +44 (0) 20 7297 7600
Fax: +44 (0) 20 7121 0102
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