Customer Service Representative | Onsite | Ortigas | Shifting | PHP25K

Deliver Service Excellence That Keeps Customers Moving

Fast-growing global businesses depend on customer-focused professionals who can deliver confidence in every interaction. The Customer Service Representative helps protect customer loyalty, strengthen service delivery, and support operational excellence across large-scale environments. Join a respected international organization while advancing your career through Emapta's top 1% talent experience, combining stability, growth opportunities, competitive rewards, mentorship, and global exposure.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Ortigas
• Shift: Rotating Schedule, Shifting Off
• Salary: PHP 25,000

Benefits

• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• Minimum of 6 months of BPO customer service experience
• Strong customer service skills with the ability to handle inquiries professionally and effectively
• Proven ability to troubleshoot and resolve issues efficiently in a fast-paced environment
• Excellent verbal and written communication skills
• Familiarity with intercom systems, control room operations, and IT service desk processes is preferred but not required
• Demonstrates professionalism, conscientiousness, and integrity in all tasks
• Upholds trust and confidence while delivering high-quality service
• Applies financial, social, and environmental sustainability principles in daily work practices
• Delivers results efficiently and with accountability
• Commits to continuous learning, professional development, and teamwork
• Embodies the values of people first, resilience, integrity, daring, and passion

Responsibilities

• Respond to intercom inquiries regarding car park access, pricing, accounts, vouchers, lockouts, and services for Voyager and Legacy car parks
• Provide clear, professional, and positive customer assistance
• Log and categorize customer interactions accurately using appropriate wrap codes
• Troubleshoot and resolve customer issues efficiently, escalating concerns when necessary
• Process manual payments securely in compliance with privacy and PCI standards
• Report and track equipment faults through the IT service desk
• Coordinate with internal stakeholders to escalate and resolve service disruptions
• Follow approved scripts, standard operating procedures (SOPs), and templates to ensure service consistency
• Adhere to service level agreements (SLAs) by providing prompt responses and resolutions
• Maintain up-to-date knowledge of policies, procedures, and system updates
• Contribute to a clean, organized, and efficient control room environment

About the Client

Our client is a global leader in parking management and smart mobility, delivering seamless solutions to millions across major cities and commercial hubs. With decades of proven operational excellence, they oversee large-scale parking networks powered by advanced technology, real-time data, and customer-first service. Their relentless focus on innovation, digital transformation, and performance has earned industry-leading trust, positioning the organization at the forefront of modern mobility while offering professionals the opportunity to drive impact across complex, high-volume operations worldwide.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!