Eastwood, QC - Customer Due Diligence Associate

📣 We’re Hiring: Customer Due Diligence Associate

👋 Work Where People Matter
• At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

💼 Why You’ll Love It Here
• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team

🛠️ Your Day-to-Day
• Review/Analyze transactions and the KYC information of the parties transacting and disposition the triggered alerts as potential sanctions or internal watchlist match(es).

• Should there be a potential match or issue, escalate the alerts to the designated party or unit within following the established process.

• When needed and required, prepare reports to relevant parties within relative to any analysis or investigation.

• Review/Analyze alerts triggered in the system and review the other transactions or activities of the relevant parties to arrive at a decision on whether to close the further investigation.

• Perform simple research and assessment of risk factors.

• Document the review and investigation processes followed and prepare various documents, reports and system entries.

✅ What We’re Looking For

• Bachelor’s degree in business, finance, management or other related fields.

• With intermediate to advance level of experience (minimum of 3 years experience) in financial and other related services performing AML/CFT and/or financial crimes investigation-related roles or tasks.

• Possesses deep understanding of AML laws, regulations, and best practices.

• Technologically proficient and adept in using AML monitoring systems and related software and has excellent analytical and investigative skills.

• Excels in written and verbal communication, demonstrating strong problem-solving abilities and a keen eye for detail

• Known for integrity and ability to maintain confidentiality, proactive, capable of working independently, and thrive in team environments.

 🗓️ Work Setup
• 📍 Location: Hybrid set up – Eastwood
• 🕒 Shift: Shifting schedule