DE033046-Customer Service Specialist
Accenture
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---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
POSITION TITLE: Customer Service Specialist
WORK SETUP: Return to Office
RESPONSIBILITIES:
• Manages processes based on established performance standards, service & quality levels
• Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
• Coaches team members on proper handling of transactions
• Execute existing DR/BCP plans of the team
• Execute/deliver output based on the project plan during migrations
• Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
• Takes ownership in resolving and managing end-customer issues and negotiations
• Manages internal updates/communication within the unit
• Enforces compliance with company policies and effect disciplinary measures on violations
• Initiate and implement process improvements
• Leads projects/tasks that may be assigned from time to time
OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Muntinlupa Axis One or CP3
POSITION TITLE: Customer Service Specialist
WORK SETUP: Return to Office
RESPONSIBILITIES:
• Manages processes based on established performance standards, service & quality levels
• Implement full adherence to existing tools used to measure performance (Productivity; Efficiency; Quality; Attendance; etc.)
• Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training
• Coaches team members on proper handling of transactions
• Execute existing DR/BCP plans of the team
• Execute/deliver output based on the project plan during migrations
• Identifies staffing requirement and is involved in the hiring process ensuring suitably skilled individuals are hired
- Manages and develops resources to take key positions such as Supervisor/Team Leader, Quality Auditor or Trainer.
- Executes career development plans for direct reports
• Takes ownership in resolving and managing end-customer issues and negotiations
• Manages internal updates/communication within the unit
• Enforces compliance with company policies and effect disciplinary measures on violations
• Initiate and implement process improvements
• Leads projects/tasks that may be assigned from time to time
OTHERS:
Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Muntinlupa Axis One or CP3
Company profile
Accenture
Consulting ServicesMore than 10,000 employees
Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 784,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.
Perks and benefits
Medical
Miscellaneous allowance
Dental
Employee Stock Purchase, Plan, Expanded Maternity
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