Japanese Bilingual Agent (BPO)
私たちは、流暢な日本語を話し、異文化コミュニケーションに熱意を持ち、ダイナミックな環境で活躍したいという候補者を求めています。
You are a customer focused person responsible for ensuring extraordinary service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, and solving their issues. You will be responsible for evaluating and analyzing customer account information and recommending tailored solutions to the customer that add value to their business.
What’s in it for you?
Up to Php 100,000 monthly package (inclusive of Language Premium and Basic salary, Taxable)
Up to 10% Night Differential Pay
HMO on your first day + up to three (3) FREE dependents*
Life insurance up to 500K*
Salary payout every 2 weeks
Fast-Moving Career Progression
Employee discount at select partner establishments
Requirements:
Must be fluent in speaking both Japanese and English
Call center experience is a plus
Amenable to work in fixed graveyard shift schedule
Amenable to work onsite at VXI MOA, Pasay
For foreign nationals:
Must have eligibility to work in the Philippines
Must hold a tourist visa; if formerly/currently employed with 9G visa, previous/current employer must downgrade it to Tourist visa
Must have a valid passport at least 1 year before expiry
Employer questions
- Which of the following types of qualifications do you have?
- Are you available to work on a nighshift schedule?
- How would you rate your Japanese language skills?
- Have you worked in a call centre before?
- Which of the following statements best describes your right to work in the Philippines?
- How many years' experience do you have as a customer services representative?
- What's your expected monthly basic salary?
- Which of the following languages are you fluent in?
Company profile
At VXI, we pride ourselves in helping our client partners develop technologies and customer care services that enable them to manage their business and customer relations more efficiently. Headquartered in Los Angeles, we support all customer engagements in multiple languages in the United States, Philippines, Jamaica, Guatemala, China, and India.
Formerly Multi-Cultural Marketing, VXI was initially created as an integrated
customer contact center in 1998. We rapidly grew our vertical market expertise and language
capabilities, specializing in call center and BPO services, multilingual support, software
development, quality assurance testing, and infrastructure outsourcing. It didn’t take long for us
to join the ranks of the top 50 telemarketing companies in the United States. In 2001, we
rebranded to VXI Global Solutions, Inc. to better reflect the breadth and sophistication of services and solutions that we provide to our clients.
With over 45,000 people across 42 locations worldwide, VXI Global Solutions is one of the fastest growing, privately-held business services organizations in the United States. Today, our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality band operational excellence.
Since 2003, our name has been synonymous to quality customer service, for which we have garnered prestigious awards in the Philippines through the years. In 2022, we were honored to be the recipient of the following accolades:
ICT Awards Philippines 2022: Best Employer of the Year Best Foreign-owned Company of the Year
Asia CEO Awards 2022:
Expatriate Executive of the Year – Grand Winner (COO Jared Morrison)
Circle of Excellence for:
Top Employer of the Year Service Excellence Company of the Year Wellness Company of the Year
In the social media sphere, VXI remains the undisputed BPO company with over 3 million likes on Facebook and almost a million followers on TikTok—enabling us to promote our life-changing career opportunities to as many Filipinos.
We invite you to join our industry-leading company today. Be limitless with VXI.
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