Software Architect / Senior Technical Lead

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining stakeholder relationships. You’re also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values: Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE

Experience

• Proven experience in software architecture and system design within technology-driven or SaaS environments, preferably 5+ years

• Strong background in cloud-native architectures, microservices, and distributed systems design

• Hands-on experience with connected vehicle technologies, IoT platforms, automotive telematics, or enterprise SaaS solutions is highly desirable

• Track record of successfully architecting scalable, high-performance systems that handle large volumes of real-time data

• Experience working with cross-functional teams in agile development environments

• Background in API design, data architecture, and system integration patterns

• Familiarity with AI/ML system architectures, predictive analytics platforms, or machine learning model deployment

Technical Skills & Qualifications

• Bachelor’s or master’s degree in computer science, Software Engineering, Systems Engineering, or comparable experience.

• Deep expertise in cloud platforms (AWS, Azure, Google Cloud) and their architectural services and patterns

• Strong proficiency in system design methodologies and documentation tools such as:

  • UML (Unified Modelling Language)

  • ArchiMate or similar enterprise architecture frameworks

  • System architecture diagramming tools (Lucidchart, Draw.io, Visio)

• Solid understanding of software architecture patterns, design principles, and best practices

• Experience with containerisation technologies (Docker, Kubernetes) and DevOps practices

• Knowledge of database design, data modelling, and data pipeline architectures

• Understanding of security architecture principles, authentication/authorisation patterns, and compliance requirements

A BIT ABOUT YOU

Experience

• Minimum 3+ years of hands-on experience running AWS production systems at scale

• Proven expertise with AWS EKS (Elastic Kubernetes Service) or similar and MSK (Managed Streaming for Kafka) in production environments as well as database performance diagnostics (MySQL, Postgres, MongoDB) in multi-TB scale databases

• Strong background in Infrastructure as Code, preferably with Pulumi using TypeScript or equivalent Terraform experience

• Demonstrated experience participating in incident management (ideally as an incident commander with a track record of leading post-mortem processes)

• Experience with high-volume data processing systems, ideally IoT telemetry or streaming pipelines processing ≥50k messages per second

• Background in implementing and maintaining observability solutions using Prometheus, Grafana, PagerDuty, or similar tools Experience with CI/CD pipeline management and deployment automation using GitLab, or similar platforms

• Exposure to Hypervisors (VMWare, Hyper V), Microsoft Server stack, SAN/NAS, L2/3 Networking Layers, Firewalls (Palo Alto), Switching (Aruba, Juniper) considered advantageous.

Technical Skills & Qualifications

• Bachelor's degree in computer science, engineering, or related technical field, or equivalent practical experience

• Expert-level proficiency in TypeScript for production systems, including Node.js services, AWS Lambda functions, and operational tooling

• Deep understanding of AWS services ecosystem, with particular expertise in container orchestration, messaging systems, and content delivery

• Strong networking fundamentals including TCP/IP, DNS, TLS, HTTP protocols, and container networking (CNI)

• Proficiency with monitoring and observability tools including Prometheus, Grafana, and incident management platforms

• Experience with Infrastructure as Code tools, particularly Pulumi with TypeScript for comprehensive AWS resource management

• Understanding of security best practices including least-privilege access, IAM policy management, and compliance frameworks

WHAT WE VALUE

• Curious and Clever – Smart questions spark smart solutions

• Entrepreneurial Energy – Think like an owner. Solve like a founder

• Fast with Intent – We move fast and deliver real results

• Laugh and Learn – We don’t take ourselves too seriously, just our results

What Are You Waiting For?
Apply now and help turn data into action with Acquire Intelligence!

Join the A-Team and experience the A-Life!