CSR Healthcare Account | Cebu | Up tp 24,000 | 30k SOB

About us

Nezda Technologies, Inc. is a dynamic and innovative company specialising in customer service solutions within the healthcare sector. We are committed to delivering exceptional customer experiences and supporting healthcare providers and patients through comprehensive call centre services. Our team is dedicated to maintaining the highest standards of professionalism, empathy, and efficiency in every customer interaction. We pride ourselves on creating a supportive work environment where our employees can thrive and develop their careers whilst making a meaningful difference in the healthcare industry.

About the role

We are seeking a Customer Service Representative (CSR) for our Healthcare Account to join our growing team in Cebu City, Cebu. This is a full-time position offering a competitive salary of 24,000 with 30,000 SOB. In this role, you will be the vital link between our healthcare clients and their patients, providing professional, compassionate, and efficient customer support. You will handle inbound and outbound calls, respond to customer enquiries, and resolve issues whilst maintaining the highest standards of healthcare customer service. This position is essential to our commitment to delivering outstanding support within the healthcare sector.

Key responsibilities

1. Handle inbound and outbound calls from healthcare clients and patients with professionalism and empathy

2. Respond promptly and accurately to customer enquiries regarding healthcare services, appointments, billing, and account information

3. Resolve customer issues and complaints efficiently whilst maintaining a positive and patient-centred approach

4. Document all customer interactions accurately in the system and maintain detailed records of calls and communications

5. Provide information about healthcare services, policies, and procedures in a clear and accessible manner

6. Follow established protocols and compliance requirements specific to the healthcare industry

7. Meet or exceed performance targets including call handling time, customer satisfaction scores, and quality metrics

8. Collaborate with team members and supervisors to ensure consistent and high-quality customer service delivery

9. Escalate complex issues to appropriate departments or senior staff when necessary

10. Contribute to the development and improvement of customer service processes and procedures

Qualifications:

1. SHS Graduate or college undergraduate

2. At least 1 year call center experience in healthcare account (International voice account)

3. Excellent communication skills, both verbal and written, with the ability to explain complex information clearly

What we offer

1. Salary package up to 24,000, with SOB of 30,000

2. Comprehensive training and onboarding program to develop your skills and knowledge in healthcare customer service

3. Ongoing professional development opportunities and career progression within the organization

4. work culture that values employee wellbeing and work-life balance

5. Opportunities to make a meaningful impact in the healthcare sector and improve patient experiences

Apply now

If you are a dedicated and compassionate customer service professional eager to make a difference in healthcare, we would like to hear from you. Please submit your application, including your CV and a brief cover letter detailing your relevant experience and why you are interested in this healthcare customer service role. Join the Nezda Technologies, Inc. team in Cebu City and become part of a company committed to delivering exceptional customer experiences in the healthcare industry.