Senior Teller

Job Summary

The Senior Teller supports branch operations by managing cash transactions, verifying financial instruments, and ensuring smooth customer service. This role acts as an alternate for both the Branch Teller and the Branch Services Officer, providing critical operational backup when needed.

Duties and Responsibilities

• Cash Operations & Management: Assists the Branch Services Officer in daily cash operations, handles the petty cash fund, manages the teller contingent account, and assists with cash sorting for ATM loading.

• Cash Logistics: Coordinates and handles the pick-up or delivery of cash from depository banks, as well as cash assistance to and from the Head Office and other branches.

• Transaction Processing: Handles the verification and acceptance of check deposits, processes in-house check encashments, prepares disbursement checks for release, and manages remittance send-outs and pay-outs.

• Balancing & Reporting: Conducts daily verifications on inward checks and prepares the daily proof sheet to account for all transactions.

• Compliance & KYC: Assists with Know Your Customer (KYC) requirements, including the organized filing of signature cards, Client Information Forms (CIF), and presented IDs.

• Logistics & Inventory: Keeps, tracks, and controls office supplies and accountable branch forms.

• Team & Client Support: Assists Branch Tellers with daily cash transactions, engages with prospective clients, and monitors maturing insurance policies and other critical operational files.

• Operational Backup: Serves as the primary alternate for both the Branch Teller and the Branch Services Officer.

• Line of Reporting: Reports directly to the Branch Services Officer.

Requirements & Qualifications

• Education: Bachelor’s degree in Business Administration, Accounting, Finance, or a related field.

• Experience: Proven experience as a Branch Teller or in a similar financial handling role is required.

• Skills: Strong cash management abilities, sharp attention to detail, excellent customer service orientation, and leadership potential.

Additionally, please accomplish this pre-application form to proceed with your application:

https://forms.gle/YFML3hTy7myGnkbx9