RTS, Claims & Recovery Functional Lead - Sorting Center, SPX Express

Job Description:

• Manage overall Return to shipper / seller process

• Ensure that all RTS parcels are dispatched according to the given SOPand KPIs  

• Collaborate with the claims team to manage past due items and ensure minimal claims on RTS  

• Work closely with SOC Ops team, Middle Mile, and Fleet Management on timely dispatch of of parcels  

• Participate in the development and implementation  process strategies and tactical execution

• Assess manpower needs and work will support team for proper allocation  

• Provide guidance to RTS/Claims team, evaluate team’s performance and provide necessary trainings to continuous growth

Requirements:

• Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field

• With at least two 5-8 years relevant experience in warehousing, e-commerce, logistics or related fields

• Must be keen to details and data management

• Highly knowledgeable in RTS and Claims process

• Knowledgeable in using process improvement tools

• Knowledgeable in MS Office and Google Applications

• With good interpersonal and communication skills

• Amenable to be assigned in Meycauayan Bulacan