Front Office Associate

Qualifications:

·       Bachelor's Degree in Hotel and Restaurant Management, Tourism, or any related field.

·       At least one (1) year of experience in a Front Desk or similar customer service role is an advantage.

·       Fresh graduates are welcome to apply.

·       Excellent verbal and written communication skills.

·       Ability to multitask and work efficiently under pressure.

·       Strong customer service orientation with a personable and pleasant demeanor.

·       Proficient in handling guest inquiries and providing exceptional guest service.

Job Description

• Facilitate guest check-in and check-out procedures.

• Verify reservation details and assist guests with registration.

• Issue and control room keys, ensuring their security at all times.

• Handle guest inquiries, requests, messages, and information services.

• Assign and block rooms as needed.

• Maintain accurate guest records and update guest profiles in the system.

• Process reservation cancellations and modifications.

• Provide guests with accurate information about hotel facilities, services, and promotions.

• Review and update the communication logbook during every shift.

• Ensure guests provide payment arrangements upon check-in and settle all accounts before check-out.

• Follow hotel cashiering, credit, and inventory control procedures.

• Verify guest information and billing instructions and coordinate with Finance when necessary.

• Promote room upgrades, hotel facilities, and food and beverage outlets to maximize revenue.

• Follow hotel reservation and yield management procedures.