Virtual Assistant (Medical Office)

Job Summary:
We are seeking a reliable and detail-oriented Virtual Assistant to support daily administrative operations in a medical office. The ideal candidate will be experienced in handling medical documentation, managing communications, and ensuring efficient workflow in a fast-paced healthcare environment.

Note: This is a purely work onsite role in Eastwood, Quezon City, supporting a direct client based in the United States.

Key Responsibilities:

• Sort, review, and manage incoming faxes, ensuring timely distribution and follow-up

• Send outgoing faxes, including referrals, records, and other medical documentation

• Process and fulfill medical records requests in compliance with HIPAA regulations

• Upload and accurately file medical records into patient charts within the EMR system

• Perform prior authorizations for medications through cover my meds platform and at times on paper.  

• Assist with other administrative tasks as assigned

Qualifications:

• Previous experience in a medical office or healthcare setting preferred

• Familiarity with EMR/EHR systems

• Knowledge of medical terminology and insurance processes

• Strong attention to detail and organizational skills

• Excellent written and verbal communication skills

• Ability to manage multiple tasks and meet deadlines

• High level of professionalism and confidentiality (HIPAA compliance required)

Technical Requirements:

• Reliable high-speed internet connection

• Computer proficiency (Microsoft teams, spruce, Tebra EMR)

• Secure and private workspace

Preferred Skills:

• Experience with prior authorization platforms

• Familiarity with fax management systems and digital document handling

• Strong problem-solving abilities and ability to work independently