Manager – Business Transformation

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job summary

Manager – Business Transformation is responsible for leading the continuous improvement, transformation and innovation portfolio and delivering measurable business value across operations. Operating within a Global Business Services environment, this role drives end-to-end transformation from intake and prioritization through execution, stabilization and benefit realization while enabling cross-functional collaboration and service excellence.

What you’ll do

• Lead and govern the continuous improvement and transformation pipeline including opportunity intake, prioritization and sequencing

• Translate business strategy into a balanced portfolio of transformation and innovation initiatives with clear value targets

• Oversee end-to-end execution of transformation programs ensuring delivery discipline, risk management and benefit realization

• Manage opportunity assessment ensuring initiatives are well defined, value-driven and execution-ready

• Drive process improvement through Kaizen events, root cause analysis and standard work optimization

• Ensure post-implementation stabilization and resolution of gaps to embed changes into operations

• Partner with Operations, Information Technology, Data, Automation, Human Resources and Finance teams to deliver integrated solutions

• Track, report and validate transformation benefits ensuring sustained value realization

• Provide executive-level updates on pipeline health, risks, progress and realized outcomes

• Lead and develop team members through workforce planning, coaching, performance management and succession planning

What you’ll need

• 7+ years of experience in business transformation and continuous improvement within a multinational or shared services environment required

• 5+ years of leadership experience in people or program management required

• Proven experience managing complex transformation programs and transitions required

• Strong knowledge of portfolio governance and benefits realization required

• Experience in risk and compliance management required

• Knowledge of financial planning and budgeting preferred

• Strong executive communication and stakeholder management skills required

• Ability to influence senior leaders and drive decisions in ambiguous environments required

Education

• Bachelor’s degree in Business, Management Engineering, Industrial Engineering or related field required

• Master’s degree in Industrial Engineering or related field preferred

Certifications

• Project Management Professional (PMP) – Project Management Institute preferred

• PRINCE2 Certification – AXELOS preferred

• Prosci Change Management Certification – Prosci preferred

• Lean Six Sigma Green Belt or Black Belt – International Association for Six Sigma Certification preferred

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance and wellness allowance

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model based on role and business need

• Mission-driven culture events, outreach and service opportunities

• Learning and development programs, mentorship and career growth pathways

• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.