HOST / RECEPTIONIST

Smith & Wollensky Manila
Three Distinctive Highlights

Premium Dry-Aged USDA Prime Steaks

At the heart of the Smith & Wollensky experience lies our signature USDA Prime beef, dry-aged in-house for enhanced tenderness and flavor. This artisanal process, rarely found in the region, elevates every bite and sets a new standard for steak lovers in Manila.

Immersive Classic American Steakhouse Atmosphere

While located on the 2nd floor, the Manila branch delivers an upscale, New York-inspired dining experience through thoughtful interior design-featuring rich wood accents, deep green tones, leather seating, and warm lighting. With an open kitchen, visible dry-aging cabinets, and a curated wine wall, guests are invited into a timeless, immersive space.

Curated Wine & Jazz Evenings

Beyond the plate, Smith & Wollensky Manila offers curated experiences such as live jazz nights and wine pairing events. These evenings combine fine cuisine, music and ambiance, creating the perfect setting for both social gatherings and memorable celebrations.

Essential Job Functions:

1.      Monitor reservation status for each meal period and communicate it to the restaurant supervisor and staff during briefing meetings.

2.   Greet guests upon arrival and bid farewell when they leave.

3.         Answer phone calls, take reservations, inquire about and record guests' preferences or special requests/celebrations, and complete reservation-related tasks using the reservation system (Inline system).

4.         Lead guests to their seats and arrange seating according to the operational status of the restaurant, restaurant policies, and any special requests, ensuring smooth operation.

5.         Provide restaurant information and suggestions when necessary.

6.         Record customer reservations, notify the supervisor and kitchen staff of special requests.

7.         Manage reservation

8.         Be familiar with restaurant and mall promotions and special offers.

9.         Attend briefing meeting.

10.     Complete tasks assigned by manager.

Relations with Others:

• Relations with Others

• Must be able to communicate courteously and professionally with:

• Guests

• Supervisors

• Colleagues

• Others encountered during duty hours

Knowledge & Desired Background:

• A degree in hotel or restaurant management or a related field is preferred; a high school diploma is required.

• At least 2 years of experience in a similar role.

• Respectful and tolerant of others; able to communicate effectively and pleasantly with guests, suppliers, team members, management, and company personnel.

• Strong judgment skills, with the ability to make decisions independently without constant supervision and resolve workplace issues effectively.

• Basic proficiency in conversational English

Working Conditions:

• The restaurant operates 7 days a week, 365 days a year.

• The company uses a four-week variable work-hour system, with shift rotations required.

• Must be able to perform tasks in a fast-paced environment throughout the shift, maintain good balance, and execute physical tasks such as lifting, bending, squatting, and stooping.

• Must be able to navigate stairs.

• The role involves repetitive hand and wrist motions.

• Must be able to verbally interact and attentively listen to guests, colleagues, and supervisors.