Customer Support Specialist (Non-Voice)

Schedule: Shifting

Work set-up: Onsite

Location: Straive Building, Carmelray Park II, Calamba, Laguna (Landmark: Inside Carmelray Industrial Park II, near Nestlé Philippines and Monde Nissin Corporation)

Responsibilities:

• Provides day-to-day customer service support to customers' needs based on client account services or products.

• Handles assistance primarily through Email and Chat (Non-Voice).

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Ensures quality support and customer satisfaction to meet team metrics.

Qualifications:

• College undergraduate or graduate of any course.

• Very good English communication skills, both written and oral.

• Proficient computer navigation skills and comfortable using digital chat platforms.

• Open to working on-site in Calamba City, Laguna (Shifting schedules).

• Fresh graduates are highly welcome to apply!

Apply now

As the first step in our recruitment process, please complete the online application form using the following link:

https://forms.gle/yw9ATcSQtTebxagh9