Urgent Hiring: Project Based - US Retail CSR in Mandaluyong

After submitting your application, you may join our Digital Recruitment Hub for a streamlined one-day hiring process, available Monday to Friday, from 10 AM to 6 PM

 MS Teams link: https://tinyurl.com/DRH247

**Get the chance to win PHP 10,000 cash when you get hired for our project-based accounts!

Who are we 

We are a top-tier tech solutions company specializing in BPO services for global clients. With our 2,000+ local employees, we have been certified as a great place to work in the Philippines and have delivered exceptional consumer experiences since 2006.

 Why join us  

• Enjoy paid training 

• Discover career opportunities 

• Have allowances 

• Earn performance bonuses 

Qualifications

You’re the perfect fit if  

• You’re 18 years old and above 

• High School Graduate with at least six (6) months of call center experience or

• Senior High School graduate and up with or without call center experience.

• Willing to work on-site 

• With excellent oral and written communication skills 

• Can educate customers on inquiries and other product information 

• Able to handle issues and complaints in a professional manner 

Job Responsibilities

• Responsible for delivering customer satisfaction and problem resolution to the client’s customers

• Responsible for resolving customer needs, concerns, and problems

• Responsible for educating the customer on detailed product information

• Responsible for customer case documentation

• Responsible for proper escalation, transfer and redirection of customer concerns.

• Ability to learn and understand ongoing training and program updates to impact issue handling and overall customer satisfaction

• Ability to deal with problems and find solutions that are outside of the box or outside of the standard situation