Customer Support Associate | Night shift | Onsite

Ortigas, Pasig Philippines
Night Shift | Full onsite | Full time

Help healthcare professionals succeed by combining technology expertise with exceptional customer support.

Support clients using innovative healthcare software while solving technical challenges and driving long-term customer success.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

As a Customer Success Specialist, you'll help healthcare professionals maximize the value of their software by providing technical support, troubleshooting solutions, and product guidance. This role plays a key part in delivering outstanding customer experiences while helping clients improve their practice operations through technology.

WHAT YOU’LL DO

• Effectively respond to inbound client calls, chats and cases regarding client specific products while troubleshooting our software

• Act with determination and full ownership to resolve all cases with importance on first contact resolution

• Develop and understanding of client product knowledge, architecture, and solutions

• Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice’s needs

• Exhibit a speed to success through effective troubleshooting

• Showcase the ability to resolve synchronization software functioning issues

• Responsible for managing cases and ensuring timely resolution of client concerns

• Provide expert advice to assist clients with the health of their business through using Solutionreach software

• Demonstrate drive for the success of our client’s practices

• Must be able to effectively problem solve intense software issues while utilizing tools for creative solutions and communicating to the client the steps taken to obtain the resolution

• Responsible for empowering and educating clients on self-help options by teaching customers how to effectively use the knowledgebase by searching and locating their answers together

• Effectively communicate with the client base via phone email and chat

A BIT ABOUT YOU

• Have at least 2+ years’ experience in the field of technology with additional client service experience

• Proficient and experienced in Windows workstation and server environments

• Strong communicator and social skills

• Familiar with one or more database types

• Able to troubleshoot, test, report, document, install and train on software

• Strong English written and verbal communication skills

• Tech savvy with an understanding of how medical practice needs can be better supported through technology

• Prior experience in the Saas industry

• Prior consultant experience in assisting customers to utilize software effectively

• Knowledge of Max OS workstations and server environments

• Command prompt and terminal command knowledge

• Other related medical software and/or technology experience

• Medical office experience working with PM/EMR/HER software on a day-to-day basis

• Prior case/account leadership

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family

• Epic Yearly Kick-Off Parties with major giveaways

• Recognition through our Value Awards — we celebrate your wins

• Real career growth with opportunities for internal promotions

• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year

• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service

• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash

• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

• We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions

• Entrepreneurial Energy: Think like an owner. Solve like a founder

• Fast with Intent: We move fast and deliver real results

• Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!