Zone Specialist

• Monitors and ensures first billing of newly installed accounts
• Monitors and investigates top accounts and accounts with unusual/irregular/average consumption, then recommends necessary course of action
• Markets water services to unserved customers
• Conducts field investigation to recommend reactivation and deactivation of accounts, including regularization of illegal connections
• Investigates and recommends appropriate rate classification of accounts
• Updates customer profile
• Monitors collection efficiency and arrears of active/ inactive accounts
• Collects and remits check payments from top accounts
• Counsels customers with delinquent accounts
• Conducts field survey (stake-out) for proposed Capital Expenditures (CAPEX)/ Operational Expenditures (OPEX) projects
• Conducts on-site validation of all Water Service Connection (WSC)-related job order accomplishment reports implemented under CAPEX/ OPEX activities in compliance with Maynilad standards and Service Level Agreement (SLA)
• Disconnects and issues Notice of Investigation Report (NIR) for confirmed illegally reopened accounts
• Monitors and ensures discontinuation of billing for disconnected accounts
• Reports physical losses (e.g, vertical leaks, street leaks) and commercial losses (e.g. defective meter, jerking meter), and recommends appropriate action
• Conducts field investigation of bill-related (i.e. contested meter reading) and service-related concerns (i.e. low water pressure, illegal connections, leaks), and recommends appropriate action
• Builds and maintains harmonious relationships with local government units and non-government organizations
• Performs other related tasks as may be assigned

• Must be a graduate of Bachelor of Science in Chemistry or a closely related allied discipline.
• Must possess a valid and current Professional Regulation Commission (PRC) license as a Registered Chemist.

• Preferably with relevant work experience

• Analytical Thinking
• Interpersonal Skills
• Communication
• Adaptability
• Customer Focus

• Account Management
• Account Data Management
• Relationship Management
• Market Development
• Water Supply and Pressure Management
• Project Development and Monitoring
• Asset Operations and Maintenance
• Budget Management
• Contract Management of Service Providers
• Asset Management
• Employee Welfare Administration
• Water Supply and Wastewater Fundamentals
• Regulatory and Policy Compliance
• NRW Management/Water Systems Efficiency

• Personal Computer
• Microsoft Office Tools
• Systems, Applications and Products (SAP)
• Personal Protective Equipment (PPE)
• Workflow Management System (WMS)
• Customer Service Information System (CSIS)
• Pressure gauge

Working conditions are done in the field exposed to hazardous factors, which are as follows:

• Animal/insect bites
• Drainage
• Germs/Bacteria
• Environmental factors (rain, heat, pollution, etc.)
• Theft/robbery
• Physical and emotional threats
• Vehicular and occupational accidents
• Sometimes require reporting at a normal office environment