Assistant Restaurant Manager (Jollibee)

Job Summary 

The Assistant Restaurant Manager is responsible for the store’s sales program is implemented and monitored. Cost management activities are evaluated to control expenses related to food, paper, utilities, and supplies. Quality is maintained through FSC plans, GSC compliance, and customer complaint resolution. People management involves designing and evaluating office systems, monitoring service provider performance, and implementing the Crew Learning System. Shift management includes overseeing production, service, and administrative tasks.

Duties and Responsibilities:

Sales

• Implements and evaluates the store's sales program and monitors performance during the shift

• Plans and provides all operations support requirements for regular sales (dine-in/ take-out), business channels (BC), new products (NP) and local store marketing (LSM) initiatives

• Implements the suggestive selling program

• Gathers data for marketing program development (ex. Traffic Generator Survey) and prepares the summary report

Profit

• Implements and evaluates cost management activities during the shift to manage expenses relating to food cost and paper cost (FcPc), utilities, janitorial, and office supplies, etc.; monitors utilities consumption and wastages

Quality

• Implements FSC plans and drives GSC compliance during the shift (ex. master cleaning schedule, pest control, preventive maintenance); evaluates effectiveness/efficiency in execution and provides recommendations to the concerned function holders when needed

• Cascades and implements the Cleaner Production/Pollution Prevention (CP2P)

• Implements and evaluates the AJ program during the shift

• Handles customer complaints resolution based on standards and elevates to RM when necessary

People Management

• Designs, implements and evaluates Management Team Office Systems and Procedures- i.e.DCS (Documents Control System)

• Monitors performance of 3P service provider versus the Service Level Agreement (SLA) and provides feedback to the RM

• Implements the Crew Learning System (CLS) components which includes training and certification of Crew Leader (CL), Senior Crew (SC) and student trainees to become Crew Trainers for their peer CLs and student trainees

Shift Management

• Performs production, service and channels management activities, prepares/facilitates admin tasks (including fund custodianship) as assigned during the shift

Others

• Acts as Certified First Aider

• Performs other job, tasks or expertise related assignments in order to develop one's self and/ or share one's expertise to support operational efficiency

Qualifications

• Degree in any 4-year course

• Fresh graduates are welcome

• With experience in Jollibee Industry is an advantage

• Willingness to undergo training

• Proficiency in POS System or Basic MS Office Applications (Word, PPT, Excel)

• Excellent interpersonal and communication skills

• Working hours: Rotation depending on store hours