URGENT - CAN START ON JUNE 24 | CSR-TRAVEL ACCOUNT

About the role

XMCBPO is seeking a dedicated and customer-focused Customer Service Representative for our Travel Account team. This is a full-time position based in Cebu, Central Visayas, offering an excellent opportunity for individuals passionate about delivering exceptional customer service within the travel industry. This role is urgent, with candidates able to start on 24 June. As a Customer Service Representative, you will be the primary point of contact for our travel clients, handling inquiries, bookings, and support requests with professionalism and expertise. Your contributions will be vital in maintaining customer satisfaction and supporting the operational excellence of our travel services division.

Key responsibilities

1. Respond promptly to customer inquiries via phone, email, and chat regarding travel bookings, reservations, and account matters

2. Process travel bookings, flight reservations, hotel accommodations, and related travel services with accuracy and attention to detail

3. Provide product knowledge and recommendations to customers seeking travel options and solutions

4. Handle customer complaints and concerns with empathy, working towards swift and satisfactory resolutions

5. Maintain accurate and detailed records of all customer interactions and transactions in the company system

What we're looking for

1. Strong communication skills, both written and verbal, with the ability to articulate information clearly to customers

2. Excellent customer service orientation with a genuine desire to assist and support clients

3. Previous experience in a call centre, customer service, or travel-related environment is highly desirable

4. Ability to work efficiently under pressure whilst managing multiple customer interactions simultaneously

5. Proficiency with computer systems, booking platforms, and customer relationship management (CRM) software

6. Problem-solving skills and the ability to think quickly and find practical solutions

7. Flexibility to work scheduled shifts, including potential weekend or evening availability as required

8. High school diploma or equivalent qualification
   

What we offer

XMCBPO is committed to creating a supportive and rewarding work environment for our team members. We offer competitive remuneration, ongoing professional development opportunities, and a collaborative workplace culture. Employees benefit from comprehensive training programmes to develop their skills and advance their careers. We prioritise work-life balance and employee wellbeing, fostering a positive and inclusive workplace where your contributions are valued and recognised. Additional benefits may include performance incentives, career progression pathways, and access to company resources and support systems.

About us

XMCBPO is a leading business process outsourcing company dedicated to delivering high-quality customer service solutions across multiple industries. With a focus on excellence, innovation, and customer satisfaction, we partner with global brands to provide efficient and reliable support services. Our team is composed of dedicated professionals who are passionate about delivering outstanding results. We pride ourselves on our commitment to employee development, operational efficiency, and maintaining the highest standards of service delivery. At XMCBPO, we believe our people are our greatest asset, and we invest in creating an environment where our team can thrive and succeed.

Apply now
If you are an enthusiastic and customer-focused individual ready to make an immediate impact in our Travel Account team, we would love to hear from you. With the opportunity to start on 24 June, this is your chance to join a dynamic and supportive organization. Please submit your application today, including your CV and a cover letter highlighting your relevant experience and motivation for joining XMCBPO.

send your CV to [email protected]