Healthcare Administrative Assistant

Healthcare Administrative Assistant

Job Summary

We are looking for a Healthcare Administrative Assistant to provide non-clinical administrative support to healthcare providers in a remote telehealth setting. This role will assist with provider workflows, patient coordination, scheduling, documentation, pharmacy-related administrative routing, lab coordination, and basic medical records processing.

The ideal candidate must have a healthcare education, healthcare background, or relevant healthcare administrative experience. This is a strictly administrative role and does not involve providing medical advice, interpreting clinical information, or making clinical decisions.

Key Responsibilities

• Provide administrative support to assigned healthcare providers.

• Monitor and respond to provider administrative requests through internal systems.

• Assist with appointment scheduling, follow-ups, and workflow coordination.

• Handle patient communications through phone, chat, and email for administrative concerns.

• Route medication-related, clinical, or provider-specific inquiries to the appropriate internal team.

• Support pharmacy coordination by updating pharmacy information and routing refill or prescription clarification requests.

• Assist with lab coordination, including entering patient demographic details and tracking pending lab-related tasks.

• Process basic medical records requests following HIPAA-compliant procedures.

• Send and validate HIPAA authorization forms when required.

• Update administrative fields in EMR/CRM systems accurately and on time.

• Document patient and provider interactions using approved templates and SOPs.

• Follow escalation protocols for patient distress, behavioral health concerns, or urgent provider-related issues.

• Maintain strict confidentiality and compliance with HIPAA and PHI handling requirements.

Qualifications

• Must have a healthcare education, healthcare background, or healthcare administrative experience.

• Background as a Medical Assistant, Nursing Graduate, Allied Health Graduate, Healthcare Administrative Assistant, Prior Authorization Specialist, Medical Records Specialist, or similar role is preferred.

• Experience using EMR/EHR, CRM, or healthcare documentation systems is an advantage.

• Prior experience supporting U.S. healthcare, telehealth, behavioral health, or provider operations is preferred.

• Knowledge of HIPAA, PHI handling, and patient confidentiality is preferred.

• Strong written and verbal English communication skills.

• Highly organized, detail-oriented, and comfortable managing multiple administrative tasks.

• Able to work independently in a remote environment.

• Comfortable working U.S. business hours or graveyard shift in the Philippines.

Important Scope Limitation

This is a non-clinical administrative role. The Healthcare Administrative Assistant will not provide medical advice, interpret symptoms, discuss lab results, approve prescriptions, modify clinical documentation, or make clinical decisions. All clinical, medication-related, or behavioral health concerns must be escalated to the appropriate clinical team.

Work Setup

• Remote / Work from home

• U.S. business hours / night shift

• Full-time position

• Healthcare/telehealth account

• Secure and reliable work-from-home setup required