CSR-No Final Interview/No Mock Call Process-Phone Interview - 27k Package

About the role

DIMO Enterprises & Overseas Placement Agency is seeking a Customer Service Representative to join our dynamic call centre team in Paranaque City, Metro Manila. This is a full-time position offering a competitive package of 27k, providing an excellent opportunity to begin or advance your career in customer service. In this role, you will be the voice of our company, delivering exceptional support to customers via telephone whilst maintaining the highest standards of professionalism and service quality. We value efficiency in our recruitment process, which is why this position features a streamlined interview approach without lengthy final interviews or mock call assessments.

Key responsibilities

1. Handle incoming customer enquiries and requests via telephone in a professional and courteous manner

2. Provide accurate information about products and services to customers

3. Resolve customer issues and complaints promptly and effectively

4. Document all customer interactions and maintain detailed records in the system

5. Follow company protocols and procedures consistently during all calls

6. Meet or exceed daily and monthly performance targets for call handling and customer satisfaction

7. Identify opportunities to enhance customer experience and suggest improvements

8. Collaborate with team members and supervisors to ensure smooth operations

What we're looking for

1. High school diploma or equivalent qualification as a minimum requirement

2. Excellent verbal communication skills with clear pronunciation and professional telephone etiquette

3. Strong listening skills and the ability to understand customer needs quickly

4. Patient and empathetic approach to handling customer concerns and complaints

5. Basic computer literacy and ability to navigate customer service systems

6. Ability to work efficiently under pressure and meet performance targets

7. Reliability and punctuality, with availability for full-time shifts

8. Problem-solving mindset with a focus on delivering customer-centric solutions

9. Previous customer service or call centre experience is advantageous but not essential

What we offer

1. Competitive salary package of 27,000 PHP per month

2. Full-time employment with stable career prospects in the customer service industry

3. Streamlined recruitment process with phone interview only, allowing you to join quickly

4. Comprehensive on-the-job training to ensure you have the skills to excel in the role

5. Supportive team environment with experienced supervisors and colleagues

6. Opportunities for career development and progression within the company

7. Inclusive workplace culture that values diversity and professional growth

About us

DIMO Enterprises & Overseas Placement Agency is a dedicated recruitment and staffing organisation committed to connecting talented professionals with rewarding career opportunities. With a focus on customer service excellence and professional development, we pride ourselves on supporting both our employees and our clients in achieving their goals. Our agency specialises in placing skilled professionals in dynamic call centre and customer service environments, where we foster a culture of integrity, teamwork, and continuous improvement. We are proud to be part of the vibrant business community in Metro Manila, offering meaningful employment that enables individuals to build successful careers.

Apply now

If you are ready to make an impact in customer service and join our team at DIMO Enterprises & Overseas Placement Agency, we encourage you to apply. Submit your application today and we will contact you to arrange your phone interview. We look forward to hearing from you!