CSR - Financial Account - Cebu Site!
Full-Time | Onsite | Financial Account
We are looking for dedicated and customer-focused Customer Service Representatives to join our Financial Account team. In this role, you will assist customers with account inquiries, provide accurate information regarding financial products and services, and resolve concerns in a professional and timely manner. You will be responsible for delivering excellent customer service while ensuring compliance with company policies and procedures. This is an onsite position ideal for candidates with prior call center experience who are looking to grow their career in the financial services industry.
Key Responsibilities:
Handle inbound and outbound customer interactions related to financial accounts.
Assist customers with account inquiries, transactions, billing concerns, and general requests.
Provide accurate information about products, services, policies, and procedures.
Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
Document customer interactions and update account records accurately.
Meet productivity, quality, and performance targets.
Adhere to data privacy, security, and compliance standards.
Qualifications:
High School or Senior High School Graduate.
At least 6 months of Call Center experience.
Strong English communication skills (B2 level proficiency preferred).
Good problem-solving and customer service skills.
Basic computer navigation and multitasking abilities.
Willing to work onsite and on shifting schedules.
Able to work in a fast-paced environment.
Salary and Benefits:
Competitive salary package of up to ₱27,000.
Performance-based incentives and bonuses.
Paid training.
Career growth and development opportunities.
Government-mandated benefits.
How to apply:
Send your resume to: [email protected]
Subject Line: CSR - Financial Account - Cebu
Special Note:
This is an on-site role in Cebu City. No virtual interviews. Applicants must be ready to work on-site and follow health protocols.
Employer questions
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as a Retail Customer Service Representative?
- Do you have customer service experience?
- How would you rate your English language skills?
- Which of the following languages are you fluent in?
- Are you willing to undergo a pre-employment background check?
- Are you willing to undergo a pre-employment medical check?
Company profile
Work Avenue and Business Solutions Inc. is a personnel and training development company with exceptional undertanding with fulfilling requirements of call center industry,commited to be the company of choice,known for its strength and superior delivery of innovative services,driven towards total customer satisfaction.Our corporate mission is to be the leading private training and Consultancy Company in the Philippines in terms of professional competence,excellent training programs,service quality,responsible corporate citizenry,and overall growth and stability.Our training programs and services are tailored to help candidates to maximize what they have,their skills and potentials, to afford the life they want.We take pride in working with highly competent professionals that make up our organization,our company is professionaly managed by seasoned team of experts with extensive background in the fast growing industry call centers. Our clients can be assured of pre-eminent quality recruitment services provider regardless of the urgency needs.
For all interested candidates,
Text us thru our number- 09173053385
your NAME AND LOCATION FOR FASTER SCHED OF INTERVIEW.
OUR OFFICE IS LOCATED AT:
Unit 3 Ground Floor, Ranulfo Bldg. 206 F. Ramos St. Cebu City. Nearest landmark is Cebu Institute of Medicine and right beside St.Mary's Dormitory(across 7/11)
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