Collection Officer

Preferably with lending & financing experience

Key Responsibilities:

• Monitor and manage assigned loan accounts with overdue or delinquent balances.

• Contact clients through calls, messages, emails, and field visits to follow up on outstanding payments.

• Negotiate payment arrangements and settlement plans in accordance with company policies.

• Conduct collection activities professionally, ethically, and in compliance with applicable laws and regulations.

• Maintain accurate records of collection efforts, client communications, and payment commitments.

• Coordinate with branch personnel and other departments regarding account status and collection strategies.

• Prepare regular collection reports and updates on delinquent accounts.

• Assist in account remediation, restructuring, or endorsement for legal action when necessary.

• Educate clients on payment schedules, penalties, and loan terms to prevent future delinquency.

Qualifications:

• Bachelor’s degree in Criminology, Business Administration, Finance, or a related field preferred.

• Experience in collections, credit, or lending operations is an advantage.

• Knowledge of financing/lending processes and basic collection laws and regulations.

• Strong communication, negotiation, and interpersonal skills.

• Ability to handle difficult conversations with professionalism and respect.

• Detail-oriented, organized, and capable of managing multiple accounts.

• Willingness to conduct field collection activities when required.

• High level of integrity, confidentiality, and accountability.
  

Competitive Salary & Benefits awaits!