Assistant Manager (Insurance Process Operations)

ReSource Pro is a trusted strategic operations partner to insurance organizations seeking growth and optimization. With more than 13,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,500 clients across the carrier, broker, and MGA segments – consistently earning a 96%+ client retention rate for over a decade. It offers expert advisory services, workforce solutions, business process management optimization and transformative data and technology solutions. It was recognized in 2025 by Inc. 5000 as one of the fastest growing companies in the US and has earned this honor 16 times since 2009.

Job Summary:

We're looking for a results-driven operations leader to join our Service Delivery team in Ortigas as an Assistant Manager.

In this role, you'll oversee daily back-office insurance operations, manage a multi-level team, and build strong relationships with US-based clients — playing a key role in both team performance and business growth.

Must-haves:

• At least 5+ years of experience in Insurance Operations, Service Delivery, or Client Service.

• Proven experience managing teams in a BPO or operations environment.

• Strong client management and stakeholder communication skills.

• Skilled in performance coaching, people development, and team planning.

• Comfortable managing compliance, reporting, and operational standards.

• Bachelor's degree in any field.

Nice to have:

• Knowledge of US Property & Casualty or Employee Benefits Insurance.

• Experience with OPEX or continuous improvement methodologies.

• Background in new client onboarding and account management.

Shift Schedule: 8am-5pm PHT

Elevate your career with ReSource Pro, where your leadership, expertise, and vision will help shape the future of insurance operations on a global scale.